French mobile business solution provider Daxium has launched Click&Smiles app in the Middle East that makes it easier to obtain customers’ feedback. The new solution, aimed at establishments such as hotels, restaurants, stores and offices, allows them to improve its business by taking into account their customers’ feedback.
Dubai is expected to be the most competitive city in the Middle East and North Africa by 2025, according to Economist Intelligence Unit (EIU).
Businesses such as catering and food service sector achieve a significant growth in Dubai than in any other market in the world. When faced with such a strong competition, customer service becomes crucial in any business. To help companies measure their customer satisfaction efficiently, Daxium has just released its new feedback app Click&Smiles. The app will replace the manual surveys with a much more creative and fun way to collect customers’ responses.
“We run businesses in a very competitive environment, customers have plenty of options and your competitors are always ready to woo your customers. This solution comes to the aid of professionals seeking to adapt their offer to their customers as much as strengthen customer loyalty for their brands,” says Aymeric de Guerre, manager, Daxium Middle East.
Through this launch, Daxium claims that in order to remain a strong competitor, you’ve got to keep your clients happy: customer feedback software can help you measure and improve satisfaction, identify unhappy customers and get valuable insights from them as to how you can improve your product or service.
“96% of unhappy customers don’t complain and 91% of them will simply choose to never do business with you again,” adds de Guerre.
By using Click&Smiles, professionals are able to customise the application with their own questions, smileys or any icons and to adapt it to their business. It can be deployed in a store, on a counter or a stand. And then, they analyse the feedback thanks to the powerful reports received each week.
The first two days of the 25th edition of Beautyworld Middle EastOctober 6, 2021 | By RetailME Bureau
Words by Farimah Moeini, Snapchat Head of Industry – Retail and Travel TheJuly 5, 2021 | By RetailME Bureau
Union Coop, a consumer cooperative in the UAE, revealed that 78% of
Union Coop has opened its 23rd branch within the UAE in Jumeirah
Nando’s has revealed their revamped Sheikh Zayed Road outlet where newcomers and
UAE-based Al Maya Group announced that it will be boosting import of
UAE-based grocery retail chain, Grandiose has opened its first hypermarket in Abu
UAE-based Carrefour announced its theme and plans for Ramadan 2021. The brand
Locally owned supermarket Spinneys celebrates 60 years of doing business in the
UAE-based Carrefour will become the first retailer in the region to offer new levels
The Organic Farmers’ Market is back in Bay Avenue for its 12th
UAE-based Lulu Group recently inaugurated its first-ever all-female staff store in Jeddah,
Jones the Grocer, the gourmet grocer and cheese retailer launches the Jones
Following a 19 per cent growth in sales in the first 6
adidas has announced the launch of its first store located at the
Giordano has announced the opening of its first concept store at Zahia
Saudi-based luxury retailer, AlMalki Group recently revealed the key elements that is
Gentle Monster has announced the opening of the brand’s second flagship store in
Every element of the retail landscape has been forced to undergo drastic
Fawaz Abdulaziz Alhokair Co., the leading franchise retailer in Saudi Arabia, today
adidas has announced that it will sell Reebok to Authentic Brands Group
Tommy Hilfiger, owned by PVH Corp, has announced a six-store retail expansion
Adidas has opened its first store wholly dedicated to women at the
Off-price retailer BFL (Brands For Less) Group has announced the opening of
“The fashion industry will need to ‘slow down’ so that people can