Yas Mall launches virtual shopping experience


April 26, 2020 | By RetailME Bureau

Abu Dhabi based Yas Mall has launched a new ‘We Shop For You’ virtual shopping experience service for residents in the UAE capital, now offering a cashless and convenient way of shopping through the Akyasi service complete with free-of-charge home delivery. This virtual shopping experience is available for all essential items from Carrefour and pharmacies, and will widen to include the entire Yas Mall retail offer as malls reopen.

Also read: UAE shopping malls reopen with reduced hours

To avail of the ‘We Shop For You’ service, customers need to snap a picture of what they want, share the photo via WhatsApp. Then Akyasi arranges the purchase and delivery of the orders. To ensure the health and safety of customers all goods delivered via the ‘We Shop For You’ service are thoroughly sanitised and delivery drivers wear appropriate protective clothing, masks and gloves.

To ensure a hassle-free dining experience for its guests, Yas Mall has widened its food delivery options by entering into a new partnership with Zomato. Aldar signed an agreement with Zomato to encompass all its malls – including WTC Abu Dhabi and Al Jimi Mall – to offer convenient home dining options to residents.

In addition, Yas Mall is one of the first shopping malls in the UAE to offer contactless customer services. Guests are taken ‘online’ during their visit to the mall via video conferencing, set up at the information desks and offered direct and real-time interaction with customer service representatives in a virtual face-to-face meeting.

“As the leading real estate company in Abu Dhabi, we are focused on delivering long-term sustainable value creation. As such, we will continue to demonstrate our leadership and responsibility in support of the long-term success of our retailers. Launching these schemes also reflects our commitment to our customers during these testing times,” said Saoud Khoory, executive director of retail, Aldar Properties.

 

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