New platform to improve Carrefour shopping experience


October 7, 2020 | By RetailME Bureau

Majid Al Futtaim announces the launch of a customer insight platform, powered by dunnhumby, a global provider of customer data science. The new platform will support Carrefour and its suppliers in delivering better customer experiences and accelerating growth plans, fuelled by data and insight.

dunnhumby Shop, a web-based solution, will enable Majid Al Futtaim to gain a deeper understanding of its customers and translate these insights into action, making store-level decisions based on shoppers’ needs. Shop provides key category insights that enable retail teams to monitor and act on performance trends with speed and precision, driving incremental sales growth and loyalty. Suppliers will also have access to these insights facilitating more effective collaboration with the retailer and helping them to optimise their innovation and brand marketing strategies.

“As part of our long-term vision, this partnership will enable Carrefour to take a truly data-driven, ‘customer-first’ approach, ultimately delivering a more relevant customer experience. As the first retailer in the region to offer suppliers access to such comprehensive insights, we believe it is important to work more closely with suppliers for their success. We are excited about the opportunity to forge stronger and more reliable relationships within our network, using a shared customer understanding to co-create category plans that drive mutual growth. Today’s announcement brings Carrefour a step closer to being the omnichannel retail leader across all markets in which we operate,” says Miguel Angel Povedano, chief commercial officer of Majid Al Futtaim – Retail.

“Majid Al Futtaim has a strong heritage of putting its customers at the centre of its business. dunnhumby Shop will support the transformation of Carrefour data into an insights platform, enabling suppliers to collaborate more effectively with Majid Al Futtaim on delivering a better shopping experience for loyal Carrefour customers,” Guillaume Bacuvier, CEO, Dunnhumby.

Majid Al Futtaim began its digital transformation in 2017, with the ambition of becoming the leading ‘analytically enabled’ group in the region. The company is transforming its operations to become as prominent digitally as it is physically, adopting an integrated omnichannel approach to ensure consumers’ needs are consistently met.

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