Smart Dubai’s artificial intelligence (AI) powered city concierge service ‘Rashid’ is set to be the official backbone of the Expo 2020 Dubai’s virtual assistant solution. Rashid’s services will be available in English and Arabic on Expo 2020’s official website and soon to-be-released mobile app. This initiative is in collaboration with Expo 2020 Dubai, Accenture – Expo’s official digital services partners – and Etisalat Digital.
Rashid can be accessed through any smart device, and will offer users all the information they need to know about Expo 2020 and the city of Dubai, including the likes of flight and hotel bookings. It is in line with the UAE’s plans to offer best-in-class services to visitors from around the world as it hosts the first World Expo to take place in the MEASA (Middle East, Africa and South Asia) region.
Expo 2020 visitors will also be able to use Rashid to gather information on shows & attractions, as well as to subscribe to newsletters or provide feedback.
Dr Aisha Bint Butti Bin Bishr, director general of Smart Dubai, underlined the importance of cooperation among entities in Dubai and across the UAE to ensure the success of Expo 2020 Dubai, ensure the city presents Expo 2020 in the best way possible to the millions of visitors expected to attend.
“We at Smart Dubai are committed to being a part of all international events hosted by the UAE and to playing an effective role in their success,” Bishr said. “This project will allow visitors to the event to witness, up close, the exceptional technologies and experiences that will make Dubai the smartest and happiest city in the world. They will also be able to benefit from the services and facilities that the city offers its residents and visitors across all sectors.”
“Expo 2020 is working closely with our official technology partners and providers to put together one of the world’s greatest showcases for the transformative power of AI. Expo’s virtual assistant solution will use Rashid’s AI technology to answer visitors’ frequently-asked questions and help our 30,000 volunteers to concentrate on enhancing the visitor experience,” added Mohammed Alhashmi, chief technology officer at Expo 2020 Dubai
Smart Dubai has introduced the new “Living in Dubai” feature to transform Rashid into the ultimate smart advisor for residents in and visitors to Dubai, granting them direct access to reliable information on various services and procedures they may need in everyday life, saving them time, effort and resources.
Rashid can process and analyse large volumes of information, or big data, at high speed to answer visitors’ questions accurately and fast. The application is designed to learn and autonomously develop and improve its service.
CEO’s Agenda: Unlocking the Treasure Chest of Retail Opportunities
Finding the treasure chest of opportunities needs years of journeying through the
January 19, 2024 | By RetailME Bureau
Culinary playbook: On a gastronomic adventure
How is the food service industry in the Kingdom of Saudi Arabia
January 18, 2024 | By RetailME Bureau#ConversionChronicles: Unveiling the magic behind e-commerce success
#CrackingTheClickonomics: Experiences and advice from brand leaders
/ 
One of UAE’s leading fresh food retailers, Spinneys has announced its intention
Launched in 2019 by Laura Manning, UAE-based homegrown brand BRW Society completes
Dr. Dhananjay Datar Chairman & Managing Director ADIL Trading Co. LLC holds
In 1995 regional retail conglomerate Majid Al Futtaim introduced Carrefour to the
Tata Soulfull, a leading name in the ‘good-for-you’ snacks and breakfast cereals
Majid Al Futtaim – Retail, which holds the exclusive franchise to operate
In an exclusive interview Krishna Dhanak, Managing Director, Alpen Capital shared insights
As digital transformation across the retail industry continues to accelerate, the expectations
Saudi Arabia-based grocery retail chain Al Raya Supermarket serves over 100,000 customers
BinDawood Holding has a rich Saudi heritage, spanning over 50 years, 38
Majid Al Futtaim Retail, which owns the exclusive rights to operate Carrefour
/ 
During a panel discussion at the Internet Commerce Summit (ICS) MENA 2024,
Shahid Ali – Principal, Consumer Industries and Retail Practice – Kearney took
In the ever-evolving realm of digital commerce, the path to success is
During a fireside chat by Moengage at the Internet Commerce Summit (ICS)
Akshay Jayaprakasan, Associate partner, REDSEER in his research presentation at the Internet
Sebastian Shi, Chief Executive Officer of HUAWEI CLOUD UAE, delivered a keynote
With the blurring of the lines between online and offline shopping, consumers
From browsing to buying, how are brands creating delightful experiences – that
The art of integrating technology with human touch in the food and
The GCC market has undergone significant transformation over the past couple of
From innovative platforms to cutting-edge marketing strategies, logistics optimisation and data security,
With the ongoing tech heaviness across industries, including FMCG, and significant tech-oriented
Previous Article