An exclusive interview with Nisha Jagtiani, Group Director, Landmark Group that’s all set to complete 50 years of operating as a homegrown business in the Middle East in 2023.
“Mothercare (in Bahrain), Babyshop as we know it today, was the start of our journey in 1973,” she pointed out.
Jagtiani serves on the Board of the Landmark Group overseeing the strategic vision for the organisation. She drives the business with her biggest passion – people. Asked how important it is for businesses to have a sense of purpose, here’s what she said.
“We have always felt that businesses have a responsibility to conduct themselves in the right way through a strong set of values to positively impact their stakeholders. For us at Landmark Group, a deep sense of purpose has been profoundly rooted into our philosophy from the start – ‘to create exceptional value for all the lives we touch’ – be it our employees, customers or the communities we serve. We continue to live our purpose through our brands and people.”
Walking the talk
Being a sustainable and responsible organisation is a key commitment for Landmark Group, Jagtiani emphasised.
“This includes taking a circular approach to how our products are made, ensuring a fair and safe workplace for our employees and suppliers, as well as making a positive contribution to communities. While our ambition to have a positive impact on people and the planet has been guiding our agenda for many years, we recently formalised our sustainability framework, set targets and formed a Sustainability Committee to continue integrating our sustainability ambitions into our business strategy. We built our own in-house carbon accounting model to calculate emissions, water and waste, bottoms-up to cover 50,000+ product types totalling 600 million pieces across our brands per annum: Scope 1 & 2 (~10%), Scope 3 (~90%).”
“We’re also deeply committed to making a difference in the communities where we live and work. We focus on three areas – Education & Employment, Health & Wellbeing and Disaster Relief – and collaborate with stakeholders representing civil society, including social organisations, governments and academic institutions to drive change and support the UN Sustainable Development Goals,” she added.
With a team of 48,000 professionals representing over 70 nationalities, people are at the heart of the organisation and its greatest strength. A big reason why the Group feels attracting and retaining talent is so crucial and offers them avenues for internal growth.
“We’ve created programmes encouraging learning and an entrepreneurial spirit. We’ve rolled out our Business Excellence Programme to develop our high-potential employees. We’ve also kicked off country-specific initiatives such as the First-time Managers Programme, a digital course for new managers that will help them acquire leadership tools and skills required to effectively manage and develop their people. In addition, the Landmark Tower Clinic launched last year in partnership with Health Hub clinics provides our employees and their families in the UAE with access to free medical treatment with zero co-pay.”
Inclusion is the way ahead
Education and healthcare are two sectors of social development that Jagtiani feels most passionate about and believes that every individual must have access to basic and quality healthcare and education.
“From a business perspective, I believe reforms that promote inclusion and integration of women can be beneficial. This is especially true in Saudi Arabia, where more women are joining the workforce, many of whom are doing so for the first time. Reforms such as these will not only promote equity and inclusion but also contribute to creating a more diverse, well-rounded and dynamic workforce.”
The key to a successful omnichannel future
A frictionless omnichannel experience which is predictive, value-focused, and highly personalised isFebruary 16, 2023 | By RetailME Bureau
Scandinavian brand J Lindeberg capitalises on the rise of athleisure to expand in the UAE
J Lindeberg was started by Johan Lindeberg in 1990s with the aimSeptember 2, 2022 | By RetailME Bureau
Three friends started this ‘made in UAE’ eco-friendly brand to reduce carbon footprint
I joined Landmark Group with no prior experience in retail: Renuka Jagtiani
Like a recipe the secret sauce for success isn’t just a list of ingredients: Sumo Sushi & Bento CEO
On the cover: Apparel Group Founder & Chairwoman on innovation, inclusion, integrity
This Dubai-based start-up broke even within seven months of starting the business
Géant, part of GMG, recently opened two new stores. The brand has
UAE-based diversified family business GMG has launched four state-of-the-art manufacturing facilities in
The growth opportunity for food and grocery retailers during the Holy Month
From value, variety and convenience to philanthropy GMG retail stores, including 16
MAGGI from the house of the Nestlé is all set to launch
What does 2023 look like for consumers in Saudi Arabia? A Nielsen
Dubai-based food & grocery retailer Union Coop has launched its discount campaign
Around eight years ago in 2015 a brand called Fruitful Day was
Technology has the potential to transform everyday life in Africa for the
Looking at the regional food retail landscape, one can’t ignore the fundamental
In the early 1970s when large-scale oil exploration activities started, the UAE
Waitrose & Partners UAE has renovated its 45,770 sqft Dubai Mall store
Expo 2020 Dubai and its legacy are expected to contribute AED154.9 billion
Three friends Farida El Agamy (Co-founder & CEO), Samar Sayegh (Co-founder &
Careem has decided to pause its grocery, food and other delivery services
This year is a significant milestone for regional retail conglomerate Landmark Group
From 21 locations pre-pandemic Sumo Sushi & Bento currently has 10 units
As I looked around admiring the breath-taking collection of artworks at the
As the Jumbo Group is set to turn 50 this year here
The payment landscape is fast-evolving and the lines dividing the physical and
Resources are precious and Nespresso has known this from the start with the creation
ESG is more than just a buzzword in the industry. It is
In an exclusive interview with RetailME fifth-generation business leader and Director of
Resale fashion app Bazaara that enables users to buy and sell pre-loved