Western Union adopts an omnichannel approach


April 30, 2019 | By RetailME Bureau

The Western Union Company’s global digital money-moving capabilities are making significant headway across the Middle East, with seven countries now offering online services, connecting customers with their families and loved ones around the world digitally with the choice to pay for transactions online or in person.

The UAE was enhanced with the latest generation of Western Union’s omnichannel platform, joining Bahrain, Jordan, Kuwait, Lebanon, Oman and Qatar. The company launched the Western Union mobile app and relaunched the Westernunion.com website. Customers in the UAE now have the choice to pay for transactions online or within the app via direct transfers from their bank accounts set up in the UAE.

“Our commitment to the Middle East is a step forward to a more prosperous and globally connected future. Our digital services support a globally-integrated living without leaving anyone behind. We use cutting-edge technology to simplify money transfer. Our systems automatically handle complexities from compliance to volatile currency exchanges so users can transfer money 24/7 to nearly every country across the world, with the touch of a few buttons,” says Western Union president and CEO, Hikmet Ersek. “Our systems are also designed to allow customers at any level of financial experience to use any channel they like, be it digital or cash, online or offline.”

Currently, Western Union offers digital service via WU.com in over 60 countries, plus territories, with mobile apps in 35 countries. Moreover, its entire network is a combination of retail agent locations in more than 200 countries and territories, account payout in nearly 100 countries and wallet payout in a dozen countries.

“The ability to smoothly and fluidly transfer money internationally by the latest digital means elevates our relevance to our customers across the world,” adds Alexandru Badulescu, Western Union general manager and RVP for Middle East and Africa. Western Union’s customers are multi-cultural, multi-generational with diverse financial and technological savviness. Our omnichannel approach is about servicing the widest group of customers by catering to their specific money transfers needs.”

Comments

comments

Previous Article Next Article

SHARE

YOU MAY ALSO LIKE /



Locally-owned supermarket Spinneys and pharmacy retailer Aster Pharmacy have joined forces to 

Continue Reading

September 5, 2022 | By RetailME Bureau
The pandemic has undoubtedly affected us all

Majid Al Futtaim has announced its audit reviewed operational and financial results 

Continue Reading

August 24, 2022 | By RetailME Bureau

Dubai’s largest developer Emaar has announced that it will sell it’s online 

Continue Reading

August 22, 2022 | By RetailME Bureau

Walmart announced this week that it will offer Paramount Global’s streaming service 

Continue Reading

August 19, 2022 | By RetailME Bureau

Employee retention has been on every company’s minds, especially since the fears 

Continue Reading

August 16, 2022 | By Shruthi Nair

The Frozen Chicken’ as Spinneys was fondly referred to back in the 

Continue Reading

August 8, 2022 | By Shruthi Nair

Veppy.com, a Q-Commerce marketplace startup just announced their go live date in the 

Continue Reading

July 20, 2022 | By Justina Eitzinger

GMG, a global well-being company retailing, distributing, and manufacturing a portfolio of leading 

Continue Reading

July 19, 2022 | By Justina Eitzinger

Lulu Group International recently introduced the world’s first AI-powered Food Delivery Robot 

Continue Reading

May 9, 2022 | By Shruthi Nair

Eid Al-Fitr is an occasion to gather with your friends and family 

Continue Reading

April 29, 2022 | By Zubina Ahmed

Leading retailer LuLu Group further strengthened its presence in the Emirate of 

Continue Reading

April 28, 2022 | By RetailME Bureau

Jones the Grocer, the Australian gourmet grocer and café chain, announces further 

Continue Reading

April 28, 2022 | By RetailME Bureau




f
Download Images RetailME Magazine