Online marketplace TheLuxuryCloset.com that buys, sells and consigns personal pre-owned luxury goods at discounted prices has launched a mobile app to complement its existing e-commerce platform.
The launch of this app is set to elevate TheLuxuryCloset’s consumer shopping experience as proprietary research carried out by the brand shows that over 70% of customers in the region shop from their mobile phones.
The app, available for download from the iPhone App Store for free, features an upgraded ‘Sell With Us’ section, which seamlessly links the customer to the main site, making it easy and quick to submit an item for sale. In addition, the ‘My Account’ section has been refreshed to make it easier to follow up on the status of items. The use of personalised push notifications will also give consumers front row access to exclusive sales and deals.
The mobile app is faster than using the mobile web version of TheLuxuryCloset.com and is easy to navigate with direct access to customer service representatives. It is designed to remember the details of returning customers, saving time during checkout.
“The retail environment has shifted as a growing number of consumers seek out the most fuss-free and integrated shopping experiences,” says founder Kunal Kapoor. “We are excited that the launch of our new mobile app will encourage stronger engagement and interaction with our customers. Our ongoing dedication to providing the ultimate luxury experience means we have enhanced all areas of the app, making our customer’s shopping journey a quick, easy and enjoyable one.
Since the inception of the app, TheLuxuryCloset has already seen a tremendous organic growth, confirming that customers are ready to take this next step with the brand.
Words by Farimah Moeini, Snapchat Head of Industry – Retail and Travel TheJuly 5, 2021 | By RetailME Bureau
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