Talabat celebrates 15 years in the region


April 21, 2019 | By RetailME Bureau

Food delivery service provider in the Middle East and North Africa (MENA) region, Talabat is marking 15 years of success this year with its customers and partner restaurants. Launched in 2004, when online food ordering was non-existent in the GCC, Talabat has since then played a leading role in transforming the way people experience food.

“Today, we have customers who order as much as four times a day, highlighting that Talabat is not an occasional choice, but an integral part of their everyday lives. Looking back 15 years ago, consumer behaviour towards food-ordering was very different in terms of frequency and experience. Talabat has not only been pivotal in transforming food-ordering behaviour but at a more macro-level we created additional income streams for the F&B industry and we facilitated the rise of e-commerce by establishing consumer trust towards online services,” says Toon Gyssels, COO, Talabat.

Even though Talabat started as a marketplace platform, the big appetite for food-ordering has led Talabat to shape the last mile delivery experience and expand into new services such as cloud kitchens. This provides customers access to more food choices, especially in areas that are under-served and ensures an uncompromising customer experience with fast delivery times and order-tracking for full transparency.

Talabat is at the heart of the region’s delivery-led revolution, with a recent KPMG report on the UAE’s food and beverage market alone citing that 86% of F&B outlets in the country are listed on delivery apps, and 68% have recorded reasonable volumes of bookings and orders through these apps. In the UAE alone, Talabat has a network of over 7,000 restaurant branches across all the Emirates. These statistics demonstrate that online food-ordering and delivery has become an important cornerstone for both restaurants and consumers.

“Our in-depth insight into the region’s consumers is a result of being part of the local community for over 15 years. This has enabled us to truly understand our customers by being part of their everyday lives. Building on these insights, Talabat continues to innovate and deliver new services that will simplify our customers’ lives even further,” Gyssels adds.

Comments

comments

Previous Article Next Article

SHARE

YOU MAY ALSO LIKE /


Lulu Group partners with Amazon expanding grocery offerings to online customers in the UAE

Abu Dhabi based grocery retail chain Lulu Group has partnered with Amazon 

Continue Reading

November 24, 2022 | By RetailME Bureau
Food Tech Valley partners with Tradeling to boost UAE’s food ecosystem

UAE-government-led initiative Food Tech Valley – announced in 2021 by His Highness 

Continue Reading

November 17, 2022 | By RetailME Bureau
Lulu Hypermarket to open in The Dubai Mall in 2023

Abu Dhabi-based supermarket chain Lulu Hypermarket is all set to open in 

Continue Reading

November 10, 2022 | By Rupkatha B
Beyond Meat’s Q3 2022 results “disappointing”

Plant-based meat brand Beyond Meat’s financial results for the third quarter of 

Continue Reading

November 10, 2022 | By RetailME Bureau
Barakat unveils new biodegradable packaging

UAE’s fresh produce brand Barakat has launched bio-degradable packaging across its entire 

Continue Reading

October 27, 2022 | By RetailME Bureau
Pure Harvest CEO Sky Kurtz

UAE-based agritech start-up Pure Harvest Smart Farms has signed a Memorandum of 

Continue Reading

October 27, 2022 | By RetailME Bureau
Carrefour signed up as anchor tenant for Midtown Project

Carrefour, owned and operated by Majid Al Futtaim – Retail in the 

Continue Reading

October 27, 2022 | By RetailME Bureau
Grandiose Supermarket announces country-wide expansion plans

Grandiose Supermarket, part of Ghassan Aboud Group, has announced expansion plan in 

Continue Reading

October 26, 2022 | By Rupkatha B
100 years of Valrhona

The Valrhona journey began 100 years ago with a cocoa bean. Since 

Continue Reading

October 24, 2022 | By Justina Eitzinger
On-demand grocery delivery in 15 mins

Deliveroo UAE has announced the expansion of its rapid grocery delivery service 

Continue Reading

October 24, 2022 | By RetailME Bureau
Mariam bint Mohammed Almheiri, Minister of Climate Change and Environment

The Ministry of Climate Change and Environment (MOCCAE) revealed that the UAE 

Continue Reading

October 17, 2022 | By RetailME Bureau

Abu Dhabi-based leading supermarket chain Lulu Group has appointed investment bankers Moelis 

Continue Reading

October 13, 2022 | By RetailME Bureau




f
Download Images RetailME Magazine