Restaurants are uniting in the face of crisis

March 26, 2020 | By Rupkatha B

According to a directive from the Dubai Economy, while restaurants and cafés are supposed to close down for a couple of weeks from now to contain the spread of COVID-19, customers can order for takeaways and delivery.

We spoke to Naim Maadad, chief executive & founder of Gates Hospitality, to understand what restaurateurs are doing in the face of on-going crisis. The Gates Hospitality portfolio includes food & beverage (F&B) brands such as Social Reform & Grill, Ultra Brasserie and folly by Nick & Scott, to name a few.

Naim Maadad, chief executive & founder of Gates Hospitality

How are restaurateurs uniting?

Maadad: It has been a great uniting force among restaurateurs in recent times. We have united on a common platform, and are communicating daily amongst ourselves, sharing information, seeking government initiatives and support. Importantly, for stakeholders to realise their responsibility and accountability.

Have you seen enough increase in online orders to partially recover losses on dine-in?

Maadad: At the current moment, we have not seen a drastic increase in the online orders – as our brands are not known for deliveries. Our brands are not seen as delivery friendly. In times of crisis, the natural tendency of people, in general, is to focus on saving money and not spending on food deliveries. As days progress, we are hopeful to see a splurge in delivery orders in week two and three when boredom sets in and people explore variety in their cuisine. At such times, F&B brands that benefit would be the 2-for-1 kind of deals from pizza and fast food delivery brands. Other F&B brands would have to wait for the climate to clear and a medical treatment solution to be found globally.

Are food delivery platforms charging similar commission as before?

Maadad: Unfortunately, the delivery platforms are charging the same hefty commission as before and taking undue advantage of the situation. We have terminated the agreement and parting ways with one of the top three delivery platforms.



Previous Article Next Article


UAE-based grocery retail chain, Grandiose has opened its first hypermarket in Abu 

Continue Reading

June 2, 2021 | By RetailME Bureau

UAE-based Carrefour announced its theme and plans for Ramadan 2021. The brand 

Continue Reading

March 31, 2021 | By RetailME Bureau

Locally owned supermarket Spinneys celebrates 60 years of doing business in the 

Continue Reading

March 9, 2021 | By RetailME Bureau
Almarai, Carrefour, Emirates have the most loyal customers

UAE-based Carrefour will become the first retailer in the region to offer new levels 

Continue Reading

February 22, 2021 | By RetailME Bureau

The Organic Farmers’ Market is back in Bay Avenue for its 12th 

Continue Reading

February 17, 2021 | By RetailME Bureau

UAE-based  Lulu Group recently inaugurated its first-ever all-female staff store in Jeddah, 

Continue Reading

February 15, 2021 | By RetailME Bureau
Jones the grocer

Jones the Grocer, the gourmet grocer and cheese retailer launches the Jones 

Continue Reading

February 1, 2021 | By RetailME Bureau

UAE-based Al Maya Supermarkets is hosting a two-week food festival at select 

Continue Reading

January 17, 2021 | By Lawrence Pinto

Locally-owned supermarket Spinneys has launched its ‘Power of Plants’ initiative in the 

Continue Reading

January 17, 2021 | By RetailME Bureau

Carrefour UAE has launched “Cookit Yourself” — a curated recipe box created 

Continue Reading

January 5, 2021 | By RetailME Bureau
Al Islami Plant-Based Burger

UAE-based Al Islami Foods, one of the largest frozen food companies in 

Continue Reading

January 3, 2021 | By RetailME Bureau
Marks & Spencer's plant-based range

Marks & Spencer’s plant-based range now offers over 25 vegan products including meat-free 

Continue Reading

December 23, 2020 | By RetailME Bureau

Download Images RetailME Magazine