Majid Al Futtaim to personalise shopping experience with I.AM+


January 22, 2019 | By RetailME Bureau

Majid Al Futtaim have partnered with Los Angeles-based technology company I.AM+ to introduce ground-breaking artificial intelligence (AI) powered customer-focused solutions. Founded by innovator and global music artist, will.i.am, I.AM+ will offer Majid Al Futtaim its Omega platform, an AI-powered conversational and contextual voice assistant that will enable an entirely new level of experiential retail at various customer touchpoints.

Projected to be the next wave of convenience and technology in retail, the Omega platform engages consumers in conversational and contextual style interactions. The technology delivers deep cross domain knowledge for a seamless customer experience, by passing and sharing common traits across several industries and services. The solution addresses a rising gap between what consumers want from their shopping experience and the level of satisfaction with their experiences across various domains.

As part of the partnership with Majid Al Futtaim, I.AM+ announced the A.R.C., a coalition of retailers, brands and service providers who will offer a neutral voice AI platform that is private by design. The coalition is intended to embrace the opportunity of voice technologies and address the challenges, collectively, to deliver a world-class AI experience for customers. Majid Al Futtaim is the first retail conglomerate to be announced as a member of this coalition.

Commenting on the partnership, Alain Bejjani, CEO at Majid Al Futtaim – Holding, says, “Majid Al Futtaim and I.AM+ share a common vision to enhance people’s lives and everyday experiences using the latest technology. Our partnership helps us to tap into the true potential of AI, where Omega will allow us to better understand our customers and introduce the most personalised shopping experience. What you see now is merely a fraction of what is to come as we continue to pursue pathbreaking technologies that support our digital transformation agenda across the Middle East, Africa and Asia.”

Working together, Majid Al Futtaim and I.AM+ will offer customers first-look access to imminent intelligent consumer devices designed for home automation and control, entertainment and communications that each incorporate the Omega platform.

“I.AM+ is honoured to be collaborating with Majid Al Futtaim, a prestigious lifestyle conglomerate that is one of the most important players in consumer retail and leisure experiences,” adds will.i.am. “We believe that both the retail and finance industries will be among the sectors that benefit most from Omega and the voice computing revolution.”

Majid Al Futtaim’s experiences will harness the power of I.AM+’s Omega to drive brand loyalty, while building, maintaining and enriching direct customer relationships.

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