Click-and-collect purchases to rise by over 60% by 2018

July 25, 2013 | By RetailME Bureau

Click-and-collect purchases are expected to surge by more than 60% to reach the $6.1 billion-mark (£4 billion) in the next five years, as consumers choose to use the increasingly prevalent and convenient service. Research from UK-based retail analyst Verdict shows that of the 10,000 online shoppers surveyed, 27% of respondents said they expected to increase their use of click-and-collect service.

According to Verdict analyst Matthew Rubin, “Home delivery companies and pureplay online retailers are looking to offer collection points at convenience stores and lockers, same-day delivery, narrower delivery time slots and improved tracking and updates of estimated delivery times to bolster the click-and-collect facility.” However, despite the rapid growth of the service, it will still only account for around 8% of online sales in 2018 and 1.2% of the total retail sales.

The clothing and footwear sector has the highest penetration of click-and-collect use, with 23.5% of customers surveyed shopping online and 46.5% being click-and-collect users in the category. The second-placed sector is electricals, which has 15.4% penetration of online shoppers and 30.6% of click-and-collect users. Research also showed that the split between men and women is relatively even with 54% of women making up the users.



Previous Article Next Article


It is the final week of the 27th edition of the Dubai 

Continue Reading

January 21, 2022 | By RetailME Bureau

Foodlink Global Restaurants & Catering Services, the F&B services enterprise in India 

Continue Reading

December 29, 2021 | By Zubina Ahmed

‘Tis the time to be jolly! The festive season is back. Celebrate 

Continue Reading

December 19, 2021 | By RetailME Bureau

“It sounds like this, Luh Pan Koh-ti-dyan and means ‘the daily bread’, 

Continue Reading

December 6, 2021 | By Zubina Ahmed

The long weekend might be over but the Etisalat Beach Canteen 2021 

Continue Reading

December 5, 2021 | By RetailME Bureau

UAE gears up to celebrate this year’s National Day celebrations in the 

Continue Reading

November 28, 2021 | By Zubina Ahmed

UAE-based Etisalat Group has signed an agreement with elGrocer, a leading online 

Continue Reading

November 18, 2021 | By RetailME Bureau announced that the 11.11 sale is back once again this year 

Continue Reading

November 8, 2021 | By RetailME Bureau

Abu Dhabi Cooperative Society’s COOP City store is now open in Lake 

Continue Reading

November 3, 2021 | By RetailME Bureau

Union Coop, a consumer cooperative in the UAE, revealed that 78% of 

Continue Reading

August 24, 2021 | By Jibran Chouguley

Union Coop has opened its 23rd branch within the UAE in Jumeirah 

Continue Reading

August 2, 2021 | By Jibran Chouguley

Nando’s has revealed their revamped Sheikh Zayed Road outlet where newcomers and 

Continue Reading

July 8, 2021 | By Jibran Chouguley

Download Images RetailME Magazine