Al-Futtaim launches crowd management tool for customer safety


May 11, 2020 | By RetailME Bureau

UAE-based retail conglomerate Al-Futtaim has launched an innovative web-based crowd management tool to ensure safety of store customers, while adhering to social distancing guidelines. The technology solution helps manage the flow of customers to maximum 30% of store capacity, ensuring the safety of customers and retailers.

The quick and convenient service was developed in response to the Dubai Government’s health and safety directives following the announcement by the Supreme Committee of Crisis and Disaster Management to reopen malls and retail stores.

Also read: UAE shopping malls reopen with reduced hours

The service allows customers to either book a time slot in advance or walk into the store after scanning a QR code using a virtual queuing system, ensuring there is never any overcrowding or heavy queueing in the stores. Reminder texts are sent 30 minutes before booking, with slots lasting a maximum of two hours and another reminder text being sent when a customer is approaching the end of their allocated time slot.

The pilot was launched across three ACE stores in Dubai at Dubai Festival City, Sheikh Zayed Road and Motor City. Since the implementation of the system, no customer has been admitted to ACE without a check-in. Al-Futtaim is also looking at other retailers where it would make sense to implement.

“Our focus is on ensuring we are abiding by all directives issued by the Dubai Government to keep our customers, employees and retailers safe. Upon announcement of retail stores re-opening, we quickly collaborated with our teams to develop a solution that would ensure we could fully comply with all precautionary measures. We are pleased to announce this in our ACE stores and hope this provides customers with additional peace of mind when visiting for their essential needs,” said Regis Schultz, president – retail, Al-Futtaim.

The crowd management service is fully integrated with Apple and Android operating systems and uses push notifications and Apple Wallet notifications. No individual information is stored, ensuring complete data privacy for customers.

Al-Futtaim opened its two malls in Dubai, Dubai Festival City Mall and Festival Plaza, ahead of Ramadan in order to better serve the community during the holy month.

 

For all the latest retail news from Middle East, follow us on Twitter and LinkedIn, like us on Facebook and subscribe to our YouTube page.

Comments

comments

Previous Article Next Article

YOU MAY ALSO LIKE /


Cookit

Carrefour UAE has launched “Cookit Yourself” — a curated recipe box created 

Continue Reading

January 5, 2021 | By RetailME Bureau
Al Islami Plant-Based Burger

UAE-based Al Islami Foods, one of the largest frozen food companies in 

Continue Reading

January 3, 2021 | By RetailME Bureau
Marks & Spencer's plant-based range

Marks & Spencer’s plant-based range now offers over 25 vegan products including meat-free 

Continue Reading

December 23, 2020 | By RetailME Bureau

World’s largest fully integrated online brand in fresh fish and meat e-commerce 

Continue Reading

December 14, 2020 | By RetailME Bureau
Koita

Homegrown, organic and plant milk company, Koita has announced its expansion into 

Continue Reading

December 9, 2020 | By RetailME Bureau
Middle East's vegan revolution

Today’s on-demand streaming services are ripe with docu-series and explainer videos on 

Continue Reading

December 3, 2020 | By Shruthi Nair

International food retailer, SPAR has today announced a global partnership to tackle food waste with the 

Continue Reading

December 3, 2020 | By RetailME Bureau

UAE-based concept grocery retail chain, Grandiose has opened a new supermarket within 

Continue Reading

November 22, 2020 | By RetailME Bureau

US-based fast food chain, Nathan’s famous Inc. brings another New York classic, 

Continue Reading

November 12, 2020 | By RetailME Bureau

Dubai-based Union Coop, the leading Consumer Cooperative in the UAE, opened its 

Continue Reading

November 11, 2020 | By RetailME Bureau

UAE homegrown marketplace, Noon.com has announced its Yellow Friday sale from November 

Continue Reading

November 5, 2020 | By RetailME Bureau

UAE-based Al Maya Group officially launched an exclusive range of Woolworths products 

Continue Reading

October 30, 2020 | By RetailME Bureau




Download Images RetailME Magazine