“What’s the biggest reason why customers leave you,” asks international award-winning marketing specialist Michael Leander, CEO of The Michael Leander Company to a room full of delegates at the Middle East Retail Forum 2015.
“Is it because they are influenced by friends? Is it because they are attracted by competition? Or is it because your indifference turns them away?”
“Almost 68% are driven away by indifference,” he says.
“Think about it! Brands tend to be attentive only when a customer intends to make a purchase or actually buys. It’s important to remember a simple rule about human nature: People may forget what you say or do, but they never forget how you treated them. If you treat your customers well, there’s a higher possibility they’ll be loyal to you. But they will also expect the same or better services the next time they shop with you,” Leander continues.
Watsons to open 20 new stores in the GCC
In 2020, global health & beauty retailer AS Watson Group signed its
April 29, 2024 | By Rupkatha BRetail Reboot Summit 2025 Curtain Raiser: Beyond Trends. Into Tomorrow.
FancyTech debuts in MENA to empower brands with scalable, on-brand content through GenAI
Red Sea Mall Introduces 20+ Exclusive Brands in Major Retail Upgrade
/ 
MENA’s retail pioneer Union Coop has further solidified its retail presence in
As the demand for healthier food choices surges, ROOTS Food is leading
A new chapter unfolds for the leading tech-driven, hyperlocal e-commerce company, Rabbit,
Lulu Retail, the GCC’s retail powerhouse, has reported a transformative FY 2024,
The Ministry of Industry and Advanced Technology (MoIAT) in cooperation with Lulu
What does it take to sustain profitable growth in the post-IPO phase?
Mahalle began its operations in 2022 as an “Authentic Turkish Grocery in
“Retail is a people’s business. When building a retail brand or the
From being one of the first retailers in Dubai to ban single-use
For starters, Rabbit is a growing e-commerce grocery platform in Egypt always
In 2024 grocery retail major Choithrams has achieved several milestones underscoring its
/ 
NRF Vice President of Education Strategy Susan Reda forecasts 2025’s retail trends
Pet ownership in the UAE has transformed dramatically over the past two
The Dubai Duty Free (DDF) has recorded sales of $1.94 billion up
An exclusive piece contributed By Oliver Morgan, Partner, Real Estate Development &
In what comes as a significant announcement, Middle East based eyewear majors
Emirati Gen Z women are seeking collaborative, culturally diverse and creatively enriching
The UAE, particularly Dubai, is a melting pot of cultures. However, introducing
More and more, convenience is king, personalisation is paramount, and RetailGPT is
GMG’s Everyday Goods – Retail division celebrates expansion milestone hitting 60 stores
Among several others, three key factors have fuelled the growth of homegrown
Previous Article
