Nakheel Malls launches contactless pick-up


May 17, 2020 | By RetailME Bureau

Dubai-based developer Nakheel’s shopping mall arm, Nakheel Malls has launched a contactless pick-up service at Nakheel Mall, The Pointe and Ibn Battuta Mall. This service will offer more customers instant access to over 700 retailers and restaurants at Nakheel Malls’ portfolio while social distancing.

‘Call, Come, Collect’ is a quick, convenient way to buy a wide range of goods, takeaway meals and Ramadan treats, with no booking or collection fees and an average call-to-collection time of 30 minutes. The service operates daily from 12-9 pm.

Also read: Nakheel pledges AED230-mn in financial support for customers

Customers place their orders by calling the shop or restaurant directly before collecting their items from a designated drive-thru pick-up zone. Once contactless card payment is made, a dedicated team ensures all items are safely delivered to the customers’ cars.

“Call, Come, Collect has been created to support our retailers and in response to consumer demand.  With malls currently operating at 30% capacity and some online orders taking longer than usual, this quick, convenient facility is the perfect solution for customers who want instant access to shops and restaurants. More people can now continue to shop for a wide range of items from some of our biggest retail and entertainment destinations, safe in the knowledge that the whole process is efficient, contactless and hygienic,” said Omar Khoory, Managing Director, Nakheel Malls.

“If similar schemes in other countries are anything to go by, this will be a big hit with retailers and customers, and will become a permanent fixture at our malls,” he added.

The service offers everything from takeaway food to fashion and everyday essentials to luxury treats.  Participating outlets and their dedicated Call, Come, Collect phone numbers are listed on Nakheel Mall, Ibn Battuta and The Pointe websites and social media accounts. Supermarkets and pharmacies are, however, excluded.

Like all other areas at the malls, pick-up zones are sanitised regularly, while staff have daily temperature checks and wear gloves and masks.

 

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