Being a sustainable and responsible organisation is our key commitment: Nisha Jagtiani

March 14, 2023 | By Rupkatha B

An exclusive interview with Nisha Jagtiani, Group Director, Landmark Group that’s all set to complete 50 years of operating as a homegrown business in the Middle East in 2023.

“Mothercare (in Bahrain), Babyshop as we know it today, was the start of our journey in 1973,” she pointed out.

Jagtiani serves on the Board of the Landmark Group overseeing the strategic vision for the organisation. She drives the business with her biggest passion – people. Asked how important it is for businesses to have a sense of purpose, here’s what she said.

“We have always felt that businesses have a responsibility to conduct themselves in the right way through a strong set of values to positively impact their stakeholders. For us at Landmark Group, a deep sense of purpose has been profoundly rooted into our philosophy from the start – ‘to create exceptional value for all the lives we touch’ – be it our employees, customers or the communities we serve. We continue to live our purpose through our brands and people.”

Walking the talk

Being a sustainable and responsible organisation is a key commitment for Landmark Group, Jagtiani emphasised.

“This includes taking a circular approach to how our products are made, ensuring a fair and safe workplace for our employees and suppliers, as well as making a positive contribution to communities. While our ambition to have a positive impact on people and the planet has been guiding our agenda for many years, we recently formalised our sustainability framework, set targets and formed a Sustainability Committee to continue integrating our sustainability ambitions into our business strategy. We built our own in-house carbon accounting model to calculate emissions, water and waste, bottoms-up to cover 50,000+ product types totalling 600 million pieces across our brands per annum: Scope 1 & 2 (~10%), Scope 3 (~90%).”

“We’re also deeply committed to making a difference in the communities where we live and work. We focus on three areas – Education & Employment, Health & Wellbeing and Disaster Relief – and collaborate with stakeholders representing civil society, including social organisations, governments and academic institutions to drive change and support the UN Sustainable Development Goals,” she added.

With a team of 48,000 professionals representing over 70 nationalities, people are at the heart of the organisation and its greatest strength. A big reason why the Group feels attracting and retaining talent is so crucial and offers them avenues for internal growth.

“We’ve created programmes encouraging learning and an entrepreneurial spirit. We’ve rolled out our Business Excellence Programme to develop our high-potential employees. We’ve also kicked off country-specific initiatives such as the First-time Managers Programme, a digital course for new managers that will help them acquire leadership tools and skills required to effectively manage and develop their people. In addition, the Landmark Tower Clinic launched last year in partnership with Health Hub clinics provides our employees and their families in the UAE with access to free medical treatment with zero co-pay.”

Inclusion is the way ahead

Education and healthcare are two sectors of social development that Jagtiani feels most passionate about and believes that every individual must have access to basic and quality healthcare and education.

“From a business perspective, I believe reforms that promote inclusion and integration of women can be beneficial. This is especially true in Saudi Arabia, where more women are joining the workforce, many of whom are doing so for the first time. Reforms such as these will not only promote equity and inclusion but also contribute to creating a more diverse, well-rounded and dynamic workforce.”



Previous Article Next Article



GMG launches four state-of-the-art food manufacturing factories

UAE-based diversified family business GMG has launched four state-of-the-art manufacturing facilities in 

Continue Reading

March 22, 2023 | By RetailME Bureau
Are grocery retailers Ramadan ready?

The growth opportunity for food and grocery retailers during the Holy Month 

Continue Reading

March 22, 2023 | By Rupkatha B
GMG retail stores enable customers to embrace the spirit of Ramadan

From value, variety and convenience to philanthropy GMG retail stores, including 16 

Continue Reading

March 20, 2023 | By RetailME Bureau
Maggi to launch its first-ever NFTs

MAGGI from the house of the Nestlé is all set to launch 

Continue Reading

March 15, 2023 | By RetailME Bureau
Saudi consumers to increase spending on grocery and household items

What does 2023 look like for consumers in Saudi Arabia? A Nielsen 

Continue Reading

March 7, 2023 | By RetailME Bureau
Union Coop announces mega discounts on 10,000 products ahead of Ramadan

Dubai-based food & grocery retailer Union Coop has launched its discount campaign 

Continue Reading

March 6, 2023 | By RetailME Bureau
This brand’s mission to make every day ‘fruitful’

Around eight years ago in 2015 a brand called Fruitful Day was 

Continue Reading

March 2, 2023 | By Rupkatha B
How Jumia is empowering a new generation in Africa

Technology has the potential to transform everyday life in Africa for the 

Continue Reading

March 1, 2023 | By Rupkatha B
As inflation bites…grocery retail

Looking at the regional food retail landscape, one can’t ignore the fundamental 

Continue Reading

February 28, 2023 | By Rupkatha B
V. Nandakumar, Director – Marketing & Communications, Lulu Group International

In the early 1970s when large-scale oil exploration activities started, the UAE 

Continue Reading

February 17, 2023 | By Rupkatha B
Waitrose unveils revamped Dubai Mall store sporting new features

Waitrose & Partners UAE has renovated its 45,770 sqft Dubai Mall store 

Continue Reading

February 16, 2023 | By RetailME Bureau
MENA online grocery market to touch $25 billion by 2030

The MENA online grocery market stood at $4.5 billion in 2022 and 

Continue Reading

February 15, 2023 | By Rupkatha B

Download Images RetailME Magazine