SOUQ.com launches its first customer experience centre in Dubai


March 12, 2017 | By RetailME Bureau

Online retailer SOUQ.com has launched its first customer experience centre in Dubai on Sheikh Zayed Road, to make the buying and selling process on the e-commerce marketplace more convenient for customers and sellers across the UAE.

SOUQ.com’s flagship customer experience centre serves as a multi-purpose destination for customers to look and feel the products before buying them online and also collect them from the conveniently located centre. Further, customers can also return or service merchandise previously purchased from SOUQ.com.

One of the key features of the customer experience centre is the Helpbit Service Centre, which enables customers immediate repair on smaller jobs like mobile phone screen changes, while acting as a pick up and drop off point for more extensive repair work that’s sent on to the Helpbit HQ.

The centre also serves as an extension of Q-Express, the logistics arm of SOUQ.com that provides an optimised e-commerce distribution service. Adding to the existing vast chain of Q-Express outlets, the centre also offers customers ease and convenience of picking up or returning their orders at a centralised location. Further, selling on SOUQ.com will now become even faster and easier as marketplace sellers will now have the option to drop off the new product orders or pick up any returned items directly at the customer experience center.

“At the heart of everything we do is our promise to make online shopping as easy and enjoyable as possible for our customers, suppliers and partners. The decision to bring everything together in one, convenient location – from customer service, after-sales, repairs and logistics – is synonymous with our drive to use innovation to continually enhance the online shopping experience and empower our users to overcome online shopping barriers. Our first customer experience centre will function as the heart of our regional operations bringing all of the SOUQ.com services under one roof,” says SOUQ.com co-founder & CEO Ronaldo Mouchawar.

“The centre will provide a physical extension to the online shopping experience by bringing popular products and brands closer to the customers as well as deliver exceptional on-demand services. The omnichannel experience provides customers benefits of face-to-face interaction with our staff, ability to fully inspect products prior to purchase and also avail our post-sales support and services,” he adds.

Located on Shaikh Zayed Road next to Villa Rotana Hotel, the SOUQ.com customer experience centre will also feature selected items and products from popular regional and international brands.

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