Majid Al Futtaim has officially launched its Hands Free Shopping service at Mall of the Emirates as part of its commitment to enhance the shopping experience through innovation. The service invites shoppers to drop off their shopping bags and collect them later or have them delivered anywhere at their convenience.
The Hands Free Shopping service is the first-of-its-kind in the region was introduced at Mall of the Emirates as a pilot programme in December 2016, and according to a mall survey, customer satisfaction is already at 95% with many customers praising the ‘wow’ effect of getting their bags delivered at the click of a button in a few minutes anywhere, anytime. The remaining 5% of respondents were pleased with the overall service.
“At Mall of the Emirates we continuously adopt unique and innovative services that increase customer convenience and transform the way people shop. Hands Free Shopping revolutionises the traditional shopping journey and is aligned with our vision to create great moments for everyone, everyday. Customer centric enhancements through innovation is a top priority; from arriving at the mall, to shopping the unrivalled mix of retail stores, dining in renowned food and beverage outlets, enjoying the world-class family entertainment centres, and then departing the mall with ease,” says Hussain Moosa, Director for Mall of the Emirates.
The Hands Free Shopping is powered by Fetchr. The partnership delivers a unique customer centric omnichannel experience through an impressive physical and digital set up never seen before in any mall. The strategic partnership between Majid Al Futtaim and Fetchr allows a high level of flexibility and specialisation, both criteria required to design such innovative service. Fetchr being a fast paced and agile company has been selected to support Majid Al Futtaim’s vision to continuously transform mall visitors experience and very exciting new features will soon be released.
Hands Free Shopping compliments the mall’s existing service portfolio such as the fleet of luxury chauffeur driven vehicles offering a comfortable and private mode of transport to and from the mall, as well as the conveniently located valet parking service and VIP waiting lounge.
J Lindeberg was started by Johan Lindeberg in 1990s with the aimSeptember 2, 2022 | By RetailME Bureau
Majid Al Futtaim has made significant strides toward environmental, social, and corporateJuly 5, 2022 | By RetailME Bureau
Abu Dhabi based grocery retail chain Lulu Group has partnered with Amazon
UAE-government-led initiative Food Tech Valley – announced in 2021 by His Highness
Abu Dhabi-based supermarket chain Lulu Hypermarket is all set to open in
Plant-based meat brand Beyond Meat’s financial results for the third quarter of
UAE’s fresh produce brand Barakat has launched bio-degradable packaging across its entire
UAE-based agritech start-up Pure Harvest Smart Farms has signed a Memorandum of
Carrefour, owned and operated by Majid Al Futtaim – Retail in the
Grandiose Supermarket, part of Ghassan Aboud Group, has announced expansion plan in
The Valrhona journey began 100 years ago with a cocoa bean. Since
Deliveroo UAE has announced the expansion of its rapid grocery delivery service
The Ministry of Climate Change and Environment (MOCCAE) revealed that the UAE
Dubai’s newest lifestyle and shopping destination Silicon Central – under the portfolio
Integrated trade, logistics and industrial hub of Abu Dhabi and a fully-owned
Middle East’s online baby store Mumzworld expands operations to EZDubai, a fully
Line Investments & Property LLC, the shopping mall and management division of
The Dubai Festivals and Retail Establishment (DFRE) has unveiled an exciting line-up
One of Amazon’s same-day site in Sacramento California, SCA5 is set to
Retailers around the world are under tremendous pressure due to supply chain
This month Dubai’s Italian themed Mercato mall will complete two decades since
Majid Al Futtaim’s shopping mall City Centre Mirdif has launched a two-week
UAE-based retail conglomerate Landmark Group’s children’s concept Babyshop has opened a new
Dubai’s new lifestyle and shopping destination Silicon Central signs up five brands