Kamal Osman Jamjoom Group achieves high inventory accuracy with Oracle


May 9, 2019 | By RetailME Bureau

Middle Eastern retailer, Kamal Osman Jamjoom (KOJ) Group has reported stock accuracy levels averaging 99.99% online and 98.5% in-store, by using Oracle Retail solutions.

KOJ Group operates more than 700 stores with 9 brands across seven countries. To meet service level expectations and optimise goods coming from three distribution centres, KOJ Group needed a more unified view of operational data. By modernising with Oracle Retail, KOJ Group has improved store operations, driving higher levels of customer satisfaction through reliable, accurate merchandise availability. A real-time view into inventory data has resulted in near perfect inventory accuracy.

“KOJ is responsible for our own highly successful brands and multiple well-regarded international brands, with high growth rates. With the complexity of managing multiple brands and regions we needed greater control over products and inventory to support and exceed customer service levels,” said Ian Halliwell, deputy CEO, KOJ Group. “By leveraging the Oracle Retail platform, we have gained efficiencies and confidence fuelled by an enterprise view of demand and our ability to fulfil inventory requirements across locations and touchpoints.”

KOJ Group began working with Oracle in 2006 and recently upgraded to a modern version of the Oracle Retail Merchandise Operations suite, Warehouse Management and Store Inventory Management. By automating and optimising retail process and workflow, KOJ Group has gained efficiencies and saw a significant reduction in their labour costs.

The new implementation of Oracle Retail Merchandising Insights also improved visibility into inventory levels, item performance, sales trends and customer demand. To achieve a single view of the customer across the business and gain a better understanding of customer behaviour, the Group introduced Oracle Retail Customer Engagement and Oracle Retail Customer Insights. Now, store associates can access customer data in real-time, including purchasing and loyalty history. The modern Oracle Retail Xstore Point-of-Service completes the seamless in-store customer experience.

In addition, KOJ Group is also currently implementing Oracle Retail Order Broker to enhance inventory visibility and enable dynamic fulfilment for a buy anywhere, fulfil anywhere customer experience.

“Oracle continues to make significant investments in innovations that help retailers like KOJ keep pace with market and consumer expectations. By leveraging the integrated capabilities of Oracle Retail, KOJ can continue to grow its business and refine strategies to meet performance, growth and customer objectives,” adds Mike Webster, senior vice president and general manager, Oracle Retail.

Comments

comments

Previous Article Next Article

YOU MAY ALSO LIKE /



UAE-based Etisalat Group has signed an agreement with elGrocer, a leading online 

Continue Reading

November 18, 2021 | By RetailME Bureau

Amazon.ae announced that the 11.11 sale is back once again this year 

Continue Reading

November 8, 2021 | By RetailME Bureau

Abu Dhabi Cooperative Society’s COOP City store is now open in Lake 

Continue Reading

November 3, 2021 | By RetailME Bureau

Union Coop, a consumer cooperative in the UAE, revealed that 78% of 

Continue Reading

August 24, 2021 | By Jibran Chouguley

Union Coop has opened its 23rd branch within the UAE in Jumeirah 

Continue Reading

August 2, 2021 | By Jibran Chouguley

Nando’s has revealed their revamped Sheikh Zayed Road outlet where newcomers and 

Continue Reading

July 8, 2021 | By Jibran Chouguley

UAE-based Al Maya Group announced that it will be boosting import of 

Continue Reading

June 24, 2021 | By RetailME Bureau

UAE-based grocery retail chain, Grandiose has opened its first hypermarket in Abu 

Continue Reading

June 2, 2021 | By RetailME Bureau

UAE-based Carrefour announced its theme and plans for Ramadan 2021. The brand 

Continue Reading

March 31, 2021 | By RetailME Bureau

Locally owned supermarket Spinneys celebrates 60 years of doing business in the 

Continue Reading

March 9, 2021 | By RetailME Bureau
Almarai, Carrefour, Emirates have the most loyal customers

UAE-based Carrefour will become the first retailer in the region to offer new levels 

Continue Reading

February 22, 2021 | By RetailME Bureau

The Organic Farmers’ Market is back in Bay Avenue for its 12th 

Continue Reading

February 17, 2021 | By RetailME Bureau




Download Images RetailME Magazine