John Lewis & Partners and D&G in a three-year deal


June 2, 2020 | By RetailME Bureau

British retailer John Lewis & Partners has collaborated with the UK’s leading provider of appliance care, Domestic & General (D&G), to launch an exclusive new customer offer called Protect Plus. The deal will initially run for three years.

Serving large number of households across the UK, Domestic & General created Protect Plus to provide a cover for customers of John Lewis’ products, including domestic appliances, TVs, technology products, mobile phones, and furniture.

The UK-wide collaboration offers a customer service, providing cover against accidental repair costs. It will launch on JohnLewis.com with immediate effect and will be available in-store once shops reopen.

“This partnership is part of our commitment to provide the highest level of service for customers across our product ranges and complements our existing warranty proposition,” said Sean Allam, director of services, John Lewis & Partners.

“We know that our customers love the technology and furniture products that they buy from us, but we understand that accidents can happen. We want to provide our customers with the reassurance that if their product is accidentally damaged, we can make it as quick and easy as possible to get it back up and running.”

 “We’re delighted to have partnered exclusively with John Lewis to launch Protect Plus. We created this unique policy to complement the John Lewis brand, providing a hassle-free and customer-centric approach,” added Ian Mason, chief executive of Domestic & General. “John Lewis’ approach to retail aligns with our mission to always put our customers first. During these uncertain times, it is more important than ever to ensure that the products customers rely on can be repaired quickly, efficiently and effectively.”

Established over 100 years ago, D&G is a leading provider of appliance care in the UK with a growing presence overseas.  

The John Lewis Partnership owns and operates two of Britain’s best-loved retail brands – John Lewis & Partners and Waitrose & Partners.

 

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