Grandiose celebrates its ‘masked heroes’

April 5, 2020 | By Rupkatha B

UAE-based Ghassan Aboud Group owned supermarket chain Grandiose is celebrating its ‘masked heroes’ – its home delivery personnel. These retail frontliners are working tirelessly to deliver goods to the consumers’ doorsteps, especially now that Dubai has urged residents to stay indoors unless absolutely necessary, as a measure to prevent the spread of COVID-19.

Grandiose is offering same-day delivery and fulfilling orders via the stores’ WhatsApp or telephone numbers and through third-party applications including Instashop and El grocer. In addition, Grandiose has expanded the Dubai Marina Promenade store hours, which is now open 24 hours a day.

Like doctors, nurses and police officers, delivery, warehouse and store staff at food retail outlets are working round-the-clock to ensure consumers get what they need. “The sacrifice made by our delivery personnel can’t be taken for granted, especially now as home delivery is no longer considered a luxury but a necessity,” states Olivier Latour, CEO, Grandiose.

He cites the example of Faraz, a home delivery worker at Grandiose. Faraz has been working with Grandiose Supermarket for a year at the Marina branch. He works during the morning shift; leaves his shared space in Deira to reach Grandiose by 6am daily. Nowadays, upon arrival, Faraz’s temperature is checked; he wears his mask, gloves and joins the team in following a set of strict measures to ensure safety and wellness. Thereafter, his shift starts and he continues to fulfill as many orders as possible along with the team until 4pm.

How long are the shifts for your home delivery workers now versus normal period?

Latour: The home delivery shift duration is usually 8 hours. However, currently it goes up to 9-10 hours. Bearing the long hours in mind, we have increased the number of home delivery staff to accommodate our customers and ensure that we don’t over work our staff.

What is Grandiose doing to ensure health and safety of home delivery workers?

Latour: We are performing contactless delivery; so, we either deliver the order at the reception desk of the building, or at the customer’s door step. We have started requesting customers to make online payment, whenever possible to reduce direct contact and follow social distancing rules. In addition, we conduct daily deep sanitisation and cleaning in our stores. Staff members’ temperature is taken on a daily basis, while masks and gloves are mandatory for all. Moreover, we are also taking temperature of customers entering the store, requesting them to wear masks. These days’, we are providing gloves and sanitisers to our customers free of charge. Social distancing stickers are highlighted to guide customers on the safe distance required inside the store and at checkout.

Are you doing anything special to celebrate your ‘masked heroes’ / home delivery personnel?

Latour: We are doing a regular celebratory breakfast to celebrate their performance and enhance team spirit. We also have an incentive programme in place to support their extra efforts. Above all, we always make sure to let our store staff and delivery personnel know how important they are for us through appreciation and other initiatives.



Previous Article Next Article


Nando’s has revealed their revamped Sheikh Zayed Road outlet where newcomers and 

Continue Reading

July 8, 2021 | By Jibran Chouguley

UAE-based Al Maya Group announced that it will be boosting import of 

Continue Reading

June 24, 2021 | By RetailME Bureau

UAE-based grocery retail chain, Grandiose has opened its first hypermarket in Abu 

Continue Reading

June 2, 2021 | By RetailME Bureau

UAE-based Carrefour announced its theme and plans for Ramadan 2021. The brand 

Continue Reading

March 31, 2021 | By RetailME Bureau

Locally owned supermarket Spinneys celebrates 60 years of doing business in the 

Continue Reading

March 9, 2021 | By RetailME Bureau
Almarai, Carrefour, Emirates have the most loyal customers

UAE-based Carrefour will become the first retailer in the region to offer new levels 

Continue Reading

February 22, 2021 | By RetailME Bureau

The Organic Farmers’ Market is back in Bay Avenue for its 12th 

Continue Reading

February 17, 2021 | By RetailME Bureau

UAE-based  Lulu Group recently inaugurated its first-ever all-female staff store in Jeddah, 

Continue Reading

February 15, 2021 | By RetailME Bureau
Jones the grocer

Jones the Grocer, the gourmet grocer and cheese retailer launches the Jones 

Continue Reading

February 1, 2021 | By RetailME Bureau

UAE-based Al Maya Supermarkets is hosting a two-week food festival at select 

Continue Reading

January 17, 2021 | By Lawrence Pinto

Locally-owned supermarket Spinneys has launched its ‘Power of Plants’ initiative in the 

Continue Reading

January 17, 2021 | By RetailME Bureau

Carrefour UAE has launched “Cookit Yourself” — a curated recipe box created 

Continue Reading

January 5, 2021 | By RetailME Bureau

Download Images RetailME Magazine