Dubai Duty Free reopens partially


June 7, 2020 | By RetailME Bureau

Airport retailer, Dubai Duty Free (DDF) has partially reopened its retail area in Concourse B – West at Dubai International Airport (DXB). DDF had closed its retail operation on March 25, across DXB and AMIA, following the UAE Government’s announcement to suspend passenger flights due to the COVID-19 outbreak.

Commenting on the partial re-opening, Colm McLoughlin, executive vice chairman & CEO, DDF, said, “We were very pleased to receive the approval from the government authorities to open our shops in Concourse B-West and we are happy to be back and serving our customers once more. We have been planning the re-opening since mid-April and have put in place an extensive range of sanitisation and re-zoning measures that will ensure the safety of our customers and our staff. We expect to open our retail operation in Terminal 2 later this week.”

With the partial re-opening, DDF has ensured that all appropriate preventative measures are in place for the safety of all its staff and passengers. Some of these measures include directional floor markings and wayfinding, a one shopper one trolley policy, installation of plexiglass at the point of sale, cash and product sanitisation equipment, to name a few. Customers are also encouraged to use contactless payments, where possible. In-store digital and print signages are in place to remind shoppers of the safety measures.

Meanwhile, a Concierge Service has been introduced in Concourse B-West to assist customers with their purchases. The customer can simply order the products from the Concierge counter, the goods will be picked by DDF staff and delivered to the customer for payment.

For further shopper convenience, DDF has re-introduced its Click & Collect service, allowing customers to order online 48 hours before travelling, with the goods available for pick up on Departure.

 

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