The Dubai Service Excellence Scheme (DSES), intended to promote and encourage service quality in the emirate’s retail sector, is expanding as the Department of Economic Development (DED) adds Leisure & Entertainment Business as a category for 2014.
The new category will enable a large number of outlets, including cinemas, game zones and waterparks, to highlight and competitively enhance the customer experience they provide in strategic service areas. With the latest addition, DSES, which is part of the initiatives of the Business Excellence Department in DED, has 19 categories now and close to 2,000 outlets registered in the scheme.
The best brand in each category, as well as the top five brands across all categories, is honoured at the prestigious Business Excellence Award Ceremony hosted by the DED annually.
Launched by DED in 2002, DSES aims to promote and recognise customer service standards, eventually to make shopping in Dubai a pleasure. The scheme binds all participating businesses to a common code of business ethics and customer-centric culture to be visible across staff behaviour, product value and integrity as well as customer support.
“DSES continues to witness growing interest and participation over the years and adding more sectors is further widening the field for retailers. Evidently, retailers see DSES as a major window to grow and win consumer confidence through better service,” says Mohammad Bushanain, executive director, corporate quality & management excellence at DED.
The new category is attracting leading leisure and entertainment companies. Majid Al Futtaim-Ventures (MAF) Ventures, a major industry player, has become the first to enrol in the Leisure & Entertainment Business category of DSES.
According to a report by the United Nations, the fashion industry accountsFebruary 18, 2021 | By Shruthi Nair
The jewellery making industry has been under tremendous scrutiny over the yearsFebruary 11, 2021 | By Shruthi Nair
UAE-based Carrefour will become the first retailer in the region to offer new levels
The Organic Farmers’ Market is back in Bay Avenue for its 12th
UAE-based Lulu Group recently inaugurated its first-ever all-female staff store in Jeddah,
Jones the Grocer, the gourmet grocer and cheese retailer launches the Jones
UAE-based Al Maya Supermarkets is hosting a two-week food festival at select
Locally-owned supermarket Spinneys has launched its ‘Power of Plants’ initiative in the
Carrefour UAE has launched “Cookit Yourself” — a curated recipe box created
UAE-based Al Islami Foods, one of the largest frozen food companies in
Marks & Spencer’s plant-based range now offers over 25 vegan products including meat-free
World’s largest fully integrated online brand in fresh fish and meat e-commerce
Homegrown, organic and plant milk company, Koita has announced its expansion into
Tighter restrictions on hotels, restaurants, shopping malls and entertainment venues on account of
All hotels and restaurants have been directed to temporarily hold entertainment activities
The new Dubai Gold Souk is “very much on track”, according to
Gone are the days of traditional brick-and-mortar as well as purely e-commerce
The Dubai Gold & Jewellery Group’s ongoing jewellery campaign, held in association
Retail Abu Dhabi, the retail platform of the Department of Culture and
Gulf Marketing Group (GMG) is gearing up for a continued surge in
UAE-based Emaar Malls have announced the resignation of its CEO, Rajiv Suri
The Lumière Co, a new e-commerce platform, has launched to offer young
Nakheel Malls, the retail arm of master developer Nakheel, has launched its
Serena Marketplace, a new community shopping and service centre for the Mediterranean-themed