The Department of Economic Development (DED) in Dubai has released the latest quarterly analysis (April-June 2013) of how retailers are competing in consumer satisfaction and pricing.
The DED ‘Consumer-Friendly Rating Outcome’ covering the automobile dealership, hypermarkets, electronics, coffee shops, home furnishing and commercial sectors show that the leading players in these sectors are now competing among themselves to win over customers and offer significant value addition in terms of prices as well as service quality.
The rating was done on the basis of consumer feedback of their experience with retailers in Dubai and after considering consumer complaints received by DED as well as the retailer’s commitment to fair pricing. Consumer feedback accounts for 60%, complaints resolution for 20% and price analysis for the remaining 20% in an aggregate score of 100 in the rating.
The top aggregate scores in the abovementioned sectors are as follows: automobiles, 70.77; hypermarkets, 70.62 commercial category (which included apparels, shoes and perfumes), 73.63; home furnishing, 72.01; electronics, 73.15; and coffee shops, 72.61.
The score combines the results from both DED monitoring techniques and data collected from an online consumer survey. The April-June 2013 results are based on the responses of 1,139 people from all nationalities living in Dubai. The survey is done through e-mailed questionnaires to allow consumers to express their opinions freely.
The quarterly ratings will eventually be collated into the annual consumer-friendliness index, the second of which will be announced in December 2013.
“Recent initiatives from the Department of Economic Development have brought about a palpable change in terms service quality, transparency and accountability in Dubai’s retail sector. Initiatives like the consumer-friendliness Index provides a reliable benchmark for consumers to ensure that their rights are protected and for businesses to work towards raising the bar on their competitiveness and customer loyalty,” says Omar Bushahab, CEO, Commercial Compliance and Consumer Protection Division (CCCP), DED.
DED started classifying major retail outlets on the basis of consumer-friendliness last year to promote service excellence, competitiveness and cordial relations between consumers and retailers while also building awareness on consumer rights and protecting them in line with DED’s strategic objective to encourage best practices in the retail sector.
Words by Farimah Moeini, Snapchat Head of Industry – Retail and Travel TheJuly 5, 2021 | By RetailME Bureau
Snapchat has been betting big on Augmented Reality’s (AR) retail future consideringJune 22, 2021 | By Jibran Chouguley
Union Coop, a consumer cooperative in the UAE, revealed that 78% of
Union Coop has opened its 23rd branch within the UAE in Jumeirah
Nando’s has revealed their revamped Sheikh Zayed Road outlet where newcomers and
UAE-based Al Maya Group announced that it will be boosting import of
UAE-based grocery retail chain, Grandiose has opened its first hypermarket in Abu
UAE-based Carrefour announced its theme and plans for Ramadan 2021. The brand
Locally owned supermarket Spinneys celebrates 60 years of doing business in the
UAE-based Carrefour will become the first retailer in the region to offer new levels
The Organic Farmers’ Market is back in Bay Avenue for its 12th
UAE-based Lulu Group recently inaugurated its first-ever all-female staff store in Jeddah,
Jones the Grocer, the gourmet grocer and cheese retailer launches the Jones
The Ministry of Human Resources and Social Development in Saudi Arabia has
Extravagant, conceptual, great food and views are some of the ways that
Abu Dhabi’s state investment company ADQ is in talks to invest about $500 million
The once powerful department stores that anchored malls and streets around the
Who isn’t a sucker for discounts? Customers today are spoiled for choice
The various e-commerce and virtual retail stores that cater to different product
A private helicopter carrying the chairman and managing director of Lulu Group,
Tighter restrictions on hotels, restaurants, shopping malls and entertainment venues on account of
All hotels and restaurants have been directed to temporarily hold entertainment activities
The new Dubai Gold Souk is “very much on track”, according to
Gone are the days of traditional brick-and-mortar as well as purely e-commerce
The Dubai Gold & Jewellery Group’s ongoing jewellery campaign, held in association