Danube Online plans to expand across the region


March 12, 2019 | By Rupkatha B

“Five years from now, we want Danube Online to be regional. We want to expand beyond Saudi Arabia. And we have the support and knowledge to do this. When we have all these components in our business, it’s only natural that we would like to expand and conquer other markets,” shared Majed M Al Tahan, co-founder & CEO of Danube Online, during an exclusive interview with RetailME. “The business model will depend on the market we are penetrating. We are also looking to launch a new brand in 2019.”

The global benchmark in a mature market is for online to account for 10% of total sales. Danube Online is doing quite well, considering this benchmark. “We currently cover five cities and are continually expanding. The BinDawood Group has a network of 68 stores, and we are now offering the online shopping option in more than 12 of them across five major cities in the Kingdom. The plan is to activate at least one store every month depending on our strategy, covering the entire network eventually,” he shared.

AYM Commerce – the platform created to power the technology needed to revolutionise the Kingdom’s, and eventually the region’s, e-commerce space – handles all aspects of digitalisation and the IT needs of the Danube Online business. When this is combined with the BinDawood Group’s knowledge of the grocery landscape in Saudi Arabia, it’s a win-win situation.

In this context, Al Tahan stressed, “We don’t and will never prioritise one channel over another one – online over offline. It’s true that our clients tend to lean towards delivery because the click-and-collect model in our market is still not entirely convenient. Most of our customers opt for the home delivery option.”

“Another crucial aspect of online shopping – even offline actually – is product availability. Customers always expect to find what they are looking for while shopping – be it online or offline. Mainly when we cater to recurring clients, we must make sure that we have the same items and brands that they always purchase. The shopping experience must be hassle-free and enjoyable for them. Also, the delivery experience must also be pleasant, each time they order. We will always be mindful of these aspects,” he added.

Danube Online also realises the need for human touch, even while shopping online. “That’s why, we have activated our call centre, as we understood that customers prefer human interaction over resolving an issue on an app,” Al Tahan concluded.

Comments

comments

Previous Article Next Article

YOU MAY ALSO LIKE /



UAE-based Al Maya Group announced that it will be boosting import of 

Continue Reading

June 24, 2021 | By RetailME Bureau

UAE-based grocery retail chain, Grandiose has opened its first hypermarket in Abu 

Continue Reading

June 2, 2021 | By RetailME Bureau

UAE-based Carrefour announced its theme and plans for Ramadan 2021. The brand 

Continue Reading

March 31, 2021 | By RetailME Bureau

Locally owned supermarket Spinneys celebrates 60 years of doing business in the 

Continue Reading

March 9, 2021 | By RetailME Bureau
Almarai, Carrefour, Emirates have the most loyal customers

UAE-based Carrefour will become the first retailer in the region to offer new levels 

Continue Reading

February 22, 2021 | By RetailME Bureau

The Organic Farmers’ Market is back in Bay Avenue for its 12th 

Continue Reading

February 17, 2021 | By RetailME Bureau

UAE-based  Lulu Group recently inaugurated its first-ever all-female staff store in Jeddah, 

Continue Reading

February 15, 2021 | By RetailME Bureau
Jones the grocer

Jones the Grocer, the gourmet grocer and cheese retailer launches the Jones 

Continue Reading

February 1, 2021 | By RetailME Bureau

UAE-based Al Maya Supermarkets is hosting a two-week food festival at select 

Continue Reading

January 17, 2021 | By Lawrence Pinto

Locally-owned supermarket Spinneys has launched its ‘Power of Plants’ initiative in the 

Continue Reading

January 17, 2021 | By RetailME Bureau
Cookit

Carrefour UAE has launched “Cookit Yourself” — a curated recipe box created 

Continue Reading

January 5, 2021 | By RetailME Bureau
Al Islami Plant-Based Burger

UAE-based Al Islami Foods, one of the largest frozen food companies in 

Continue Reading

January 3, 2021 | By RetailME Bureau




Download Images RetailME Magazine