‘Daily by Talabat’ makes 24-hour delivery promise in Dubai


April 2, 2020 | By RetailME Bureau

In light of the UAE Government’s call for greater public safety to stay home throughout the COVID-19 situation, the ‘Daily by Talabat’ concept has increased its grocery capacity to 24-hours a day, which also includes free-delivery.

A dark store concept Daily by Talabat is a delivery-only service, offering delivery within an hour, with groceries available at hypermarket prices. The service was launched less than two months ago and covers more than half of Dubai, and is expanding as fast as possible.

“Grocery and food delivery services reduce the need for people to leave their homes. And with many existing grocery delivery services being stretched with long lead times to deliver, we understand that through our 24-hour free-delivery capabilities, we are giving customers unlimited choice on when to order,” said Mohammed Yildirim, managing director – UAE for Talabat.

“We’re not here to make you wait days, or even half a day; however, potentially somewhat longer than the usual 15 minutes, as we have increased our delivery radius to provide greater benefit for the residents and citizens of Dubai,” he added.

All Daily by Talabat staff maintain the highest level of safety, throughout the whole order-delivery ecosystem. They are equipped with sanitisers, gloves and masks, which they use during picking of groceries, as well as pick-up from ‘Daily by Talabat stores and drop-off to a customer’s residence.

Moreover, Talabat riders practice social distancing at all times, not just at the point of customer through contactless delivery. “During the pick-up of the groceries, our riders form an orderly queue, maintaining social distance – a couple of meters apart from each other, much as you would at the supermarket. For us, being safe throughout all points of the delivery process is the most key thing for our riders, customers and our grocery pickers,” Yildirim concluded.

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