Comfort and safety are top priorities for Global Village


October 1, 2020 | By RetailME Bureau

Comfort and safety are top priorities for Global Village, the region’s much-loved multicultural family destination for culture, shopping and entertainment, as it prepares to open for its 25th season.

Through close consultation and alignment with leading international and local authorities, Global Village is confident of a successful Season 25 ahead operating under “new normal” standards starting October 25, with enhanced hygiene and protection measures in place throughout.

“We are proud of our strong health and safety record and strive to set benchmarks for our industry. We became the first theme park in the world to win the “Sword of Honour” accreditation for safety management excellence from the British Safety Council and continue to work to standards developed alongside international bodies such as the International Association of Amusement Parks and Attractions (IAAPA),” said Ali AlSuwaidi, COO, Global Village. “At Global Village, the comfort and wellbeing of our guests drive our operational decisions. We are pleased with our preparations for October 25 as they near completion and we look forward to welcoming our guests for our Silver Jubilee season.”

With customer experience at the core of Global Village’s continued success, senior leadership is looking at the enhanced measures as an opportunity to improve the guest experience at all touchpoints in a lasting way. A brand-new website and mobile application are planned for an October 25 launch to ensure guests can quickly and easily purchase tickets, pay for parking and top-up the Wonder Pass for contactless entry to Carnaval Rides and other attractions and shows. Smart vending machines are now an easy way to collect Wonder Passes purchased online. In addition, Global Village will soon be announcing a bespoke cashless payment solution for purchases across all retail, food and beverage outlets.

Social distancing will be in effect across the park, and seating has been introduced in front of the Main Stage to ensure requisite guidelines can be easily respected. All guests and staff will be wearing face coverings and Global Village has designed complimentary face masks for kids to make sure their mask is part of the fun. Thermal screening will be in operation at all entry points and more than 600 hand sanitiser stations have been installed across the entire park. From Carnaval fun to rickshaw trips, disinfection procedures will be in place after every ride. The cleaning schedule frequency has also been significantly increased and full disinfection of all facilities will take place after the daily closure of the park.

The Prime Hospital Clinic will operate inside the park during Season 25 for any medical emergencies. Their expertly trained staff will also be offering PCR tests as an additional service for Global Village guests upon request. As Comfort and safety are top priorities for Global Village, every detail to ensure enhanced customer experience and peace of mind has been taken into account.

Global Village will closely manage park capacity in line with the UAE government and health authority recommendations. If the park does reach capacity, guests will be alerted through social media and the new website and mobile app.

“We are genuinely excited by our customer experience transformation ahead of this season and kindly ask our guests to follow us on social media in case of any updates and announcements on the day of your visit. Our goal is to continue delivering the very best cultural and entertainment experiences in a safe, enjoyable and open air space. We have done this for over two decades and our Silver Jubilee Season promises to be a season like no other,” AlSuwaidi added.

 

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