Centrepoint launches click & collect service in the UAE


May 21, 2017 | By RetailME Bureau

Centrepoint, Dubai-based Landmark Group’s large format fashion and lifestyle concept, launched click & collect services for customers in the UAE on May 15 through www.centrepointstores.com. Customers can now shop and pay online and collect the items in-store on the next business day.

Benefits for customers include no shipping charges and the flexibility of collecting their order from a convenient location. Already popular in evolved retail markets such as the UK and the US, click & collect is launching in the 19 Centrepoint stores in the UAE with the goal of expanding to Saudi Arabia this summer, followed by Qatar next year.

In addition to click & collect, Centrepoint has launched the Arabic version of its site and app to provide further convenience in online shopping to its Arab customers. According to a Harvard Business Review report, 72.1% of consumers spend most or all of their time on websites in their own language and over 55% prefer obtaining information in their own language. With this launch, customers can now opt to switch to Arabic at any point in their retail journey and enjoy their shopping experience in the language of choice.

These innovations join several others that have been introduced by the web team on its e-commerce platforms in the last few months, including online returns and cancellations and easier navigation on iOS & Android apps. Combined, they represent the latest steps in Centrepoint’s efforts to further improve its e-commerce and omnichannel experience, effectively bridging the gap between online and offline shopping.

“We’re delighted to announce the launch of these features for our customers as this is part of our ongoing mission to deliver exceptional customer service,” says Simon Cooper, head of Centrepoint. “Click & collect continues to perform in more mature retail markets such as the UK and accounts for 30-50% of online orders for leading omnichannel retailers. We anticipate a rise in e-commerce traffic from the addition of this service as well as the Arabisation of our site and app, which will go a long way in making the shopping experience more convenient for our regional customers.”

Comments

comments

Previous Article Next Article

YOU MAY ALSO LIKE /



UAE-based Carrefour announced its theme and plans for Ramadan 2021. The brand 

Continue Reading

March 31, 2021 | By RetailME Bureau

Locally owned supermarket Spinneys celebrates 60 years of doing business in the 

Continue Reading

March 9, 2021 | By RetailME Bureau
Almarai, Carrefour, Emirates have the most loyal customers

UAE-based Carrefour will become the first retailer in the region to offer new levels 

Continue Reading

February 22, 2021 | By RetailME Bureau

The Organic Farmers’ Market is back in Bay Avenue for its 12th 

Continue Reading

February 17, 2021 | By RetailME Bureau

UAE-based  Lulu Group recently inaugurated its first-ever all-female staff store in Jeddah, 

Continue Reading

February 15, 2021 | By RetailME Bureau
Jones the grocer

Jones the Grocer, the gourmet grocer and cheese retailer launches the Jones 

Continue Reading

February 1, 2021 | By RetailME Bureau

UAE-based Al Maya Supermarkets is hosting a two-week food festival at select 

Continue Reading

January 17, 2021 | By Lawrence Pinto

Locally-owned supermarket Spinneys has launched its ‘Power of Plants’ initiative in the 

Continue Reading

January 17, 2021 | By RetailME Bureau
Cookit

Carrefour UAE has launched “Cookit Yourself” — a curated recipe box created 

Continue Reading

January 5, 2021 | By RetailME Bureau
Al Islami Plant-Based Burger

UAE-based Al Islami Foods, one of the largest frozen food companies in 

Continue Reading

January 3, 2021 | By RetailME Bureau
Marks & Spencer's plant-based range

Marks & Spencer’s plant-based range now offers over 25 vegan products including meat-free 

Continue Reading

December 23, 2020 | By RetailME Bureau

World’s largest fully integrated online brand in fresh fish and meat e-commerce 

Continue Reading

December 14, 2020 | By RetailME Bureau




Download Images RetailME Magazine