Centrepoint, Dubai-based Landmark Group’s large format fashion and lifestyle concept, launched click & collect services for customers in the UAE on May 15 through www.centrepointstores.com. Customers can now shop and pay online and collect the items in-store on the next business day.
Benefits for customers include no shipping charges and the flexibility of collecting their order from a convenient location. Already popular in evolved retail markets such as the UK and the US, click & collect is launching in the 19 Centrepoint stores in the UAE with the goal of expanding to Saudi Arabia this summer, followed by Qatar next year.
In addition to click & collect, Centrepoint has launched the Arabic version of its site and app to provide further convenience in online shopping to its Arab customers. According to a Harvard Business Review report, 72.1% of consumers spend most or all of their time on websites in their own language and over 55% prefer obtaining information in their own language. With this launch, customers can now opt to switch to Arabic at any point in their retail journey and enjoy their shopping experience in the language of choice.
These innovations join several others that have been introduced by the web team on its e-commerce platforms in the last few months, including online returns and cancellations and easier navigation on iOS & Android apps. Combined, they represent the latest steps in Centrepoint’s efforts to further improve its e-commerce and omnichannel experience, effectively bridging the gap between online and offline shopping.
“We’re delighted to announce the launch of these features for our customers as this is part of our ongoing mission to deliver exceptional customer service,” says Simon Cooper, head of Centrepoint. “Click & collect continues to perform in more mature retail markets such as the UK and accounts for 30-50% of online orders for leading omnichannel retailers. We anticipate a rise in e-commerce traffic from the addition of this service as well as the Arabisation of our site and app, which will go a long way in making the shopping experience more convenient for our regional customers.”
Consumers, investors, and other key stakeholders of fashion retail are at aMay 11, 2022 | By Zubina Ahmed
The eight edition of the Retail Leaders Circle MENA, convened more thatMay 5, 2022 | By Zubina Ahmed
Lulu Group International recently introduced the world’s first AI-powered Food Delivery Robot
Eid Al-Fitr is an occasion to gather with your friends and family
Leading retailer LuLu Group further strengthened its presence in the Emirate of
Jones the Grocer, the Australian gourmet grocer and café chain, announces further
What is a perfect healthy snack for Ramadan? An assortment of dried
With Ramadan almost at it’s first week, we are wondering where can
In spirit of the holy month, Amazon announced that it will contribute
As consumer behaviour is changing and the demand for delivery is expanding,
As part of the ‘Gift an Iftar’ campaign, Festival Plaza, part of
The Michelin Guide, a book published by the French tyre company that
As the UAE eases pandemic restrictions and encourages the renewal of business
Papa John’s International, Inc. has announced a new partnership with ENOC Group
It’s no exaggeration to say that Korean Beauty, known as “K-beauty” has
Consumers, investors, and other key stakeholders of fashion retail are at a
GMG, a global well-being company retailing, distributing and manufacturing a portfolio of
Some 88% of consumers in UAE and KSA have revealed that they
India’s leading retailer Reliance has called off its $3.4 billion deal with
Unique craftsmanship, style, design, exclusivity, limited production and quality over quantity –
Al Ghurair Retail is set to onboard several prominent Spanish brands onto
The UAE Cabinet on Monday announced a set of new visas that
The global online fashion market is now a $500 billion industry, with
FARFETCH Limited (NYSE: FTCH), the luxury fashion e-tailer announced the launch of
As consumers are becoming more aware of the impact of cosmetic ingredients
“The biggest haircare myth is, don’t wash your hair very often because