Carrefour UAE, part of Majid Al Futtaim, has opened its largest online fulfilment centre located in Dubai’s Al Garhoud area. Spanning 53,820 sqft, the facility has been set up to ensure the quick and efficient preparation and delivery of products to online shoppers across the emirate.
The centre was built in five weeks in response to the exponential growth in online shopping following the COVID-19 pandemic. It can handle up to 3,000 daily orders, which will gradually increase to 5,000 orders per day, and is operational 24/7. The fulfilment centre is staffed by over 250 people, capable to handle a range of over 8,000 essential grocery products.
“Since the beginning of 2020, the grocery retail sector has rapidly evolved in line with changing customer expectations. We had an ambitious plan to scale up our e-grocery business this year, but at the height of the pandemic we found ourselves implementing what was initially conceived as a 12-month strategy in just 12 days. COVID-19 has brought about an unprecedented acceleration of digital adoption, and this has required us to be agile in our operations and mind-set. This creative resolve has enabled us to quickly enhance our online capabilities to cater to the new norm,” stated Hani Weiss, CEO, Majid Al Futtaim – Retail.
Carrefour’s Al Garhoud fulfilment centre is the 10th and largest opened by Majid Al Futtaim following the extraordinary demand for its online service during the COVID-19 outbreak.