McDonald’s Bahrain improves customer service experience with Silah


February 23, 2015 | By RetailME Bureau

McDonald’s Bahrain has selected Silah Gulf (Silah), contact centre and customer experience solutions company, as its contact centre service provider. Silah has started providing a dedicated team of well-trained, multi-lingual customer service experts to deliver service excellence to McDonald’s customers.

During its first two months of operation with Silah Gulf, McDonald’s has recorded increased orders through its contact centre, while also receiving positive customer appreciations. “We are delighted with our decision to select Silah to manage and deliver our contact centre operations. Both McDonald’s and Silah share a common commitment to enhance customer experience. We look forward to building on this new partnership,” says Ahmad Jaser, general manager, McDonald’s Bahrain.

Mr. said, “We are extremely pleased to be partnering and working with a world-class brand like McDonald’s. Our new customer win with McDonald’s further demonstrates our position as the market leader in providing best-in-class customer experience solutions in Bahrain,” adds Silah CEO Ricardo Langwieder-Görner. “Silah plays a vital role in delivering sustainable and superior customer service solutions for some of the region’s leading organisations both in the private and the government sector and we are pleased and privileged to be an integral part of McDonald’s customer experience journey.”

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