Sainsbury’s kick-starts click and collect service


March 4, 2015 | By RetailME Bureau

UK-based Sainsbury’s is rolling out click and collect service at its stores to give customers a quick and convenient option to pick up the shopping they’ve ordered online from store. The first collection service from store has gone live at its Water Lane store in Farnham, Surrey, with nearly 20 more going live in the next two weeks. By year-end around 100 Sainsbury’s stores are expected to deliver the click and collect service.

“This is yet another step for Sainsbury’s increasingly popular online service, and a demonstration of our commitment to giving our customers more convenient ways to shop with us, wherever and whenever they want. We’ll have 20 locations live by the end of March and will quickly roll out our service from there, incorporating feedback from our customers and colleagues as we go,” says Robbie Feather, Sainsbury’s online director.

Customers shopping online in catchment areas where a collection service is available will soon be given a new option when they shop online, in addition to still being able to book the usual home delivery slots. Shoppers can then choose a participating store and collection time to pick up their shopping from a refrigerated van, which will be parked in designated area in the store’s car park – manned and supported by a Sainsbury’s staff.

The free collection slots will be available at eligible stores from Monday-to-Saturday from 8am-to-1pm and then from 2-to-8pm in the evening. The service will also be available during store opening times on Sunday. All collections are subject to a minimum £20 spend with no additional collection charge. Customers can place orders up to 20 days in advance. The latest an order can be placed for next day collection is 11pm, and collection slots will be subject to availability.

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