Al-Futtaim Group to undertake comprehensive digital transformation


January 30, 2023 | By RetailME Bureau

Al-Futtaim Group to undertake comprehensive digital transformation

UAE-based diversified family-owned business Al-Futtaim Group will undertake a complete digital transformation powered by SAP and supported by Microsoft Azure as intelligent cloud platform to maintain its competitive edge and realise multiple benefits for its customers, partners and employees.

At a signing ceremony attended by the Vice Chairman and CEO of Al-Futtaim Group, Omar Al Futtaim, and SAP global CEO Christian Klein, Al-Futtaim Group officially adopted RISE with SAP, a customised solution to ensure a quick and seamless transition of mission-critical systems to the cloud. Once implemented, all Al-Futtaim Group’s business systems will be fully integrated in the cloud with upgrades enabling the company to leverage the benefits of new technologies and the efficiencies arising from automated and streamlined business processes.

Commenting on the partnership, Himanshu Shrivastava, Chief Technology Officer at Al-Futtaim Group, said, “This partnership is a testament to Al-Futtaim Group’s commitment to driving innovation and staying at the forefront of our industry. In line with our continued pursuit of excellence, the comprehensive SAP solution we are implementing incorporates sustainability metrics, industry best practices, extensibility, analytics and business process intelligence. We will have full visibility over all areas of operations, supported by data-driven insights and the flexibility necessary to respond with agility to changes in customer needs and market fluctuations. Importantly, the solution will also enable enhanced customer, partner and employee experiences, with greater engagement and consistency across touch points.”

Among the new SAP cloud solutions Al-Futtaim Group will implement is SAP S/4HANA, an enterprise resource planning (ERP) solution that enables automation of business processes, reduces total cost of ownership, provides 360-degree visibility over all operations and is adaptable for multiple industry needs to ensure accurate reporting and compliance. Benefits include end-to-end, integrated finance capabilities, enhanced procurement, supply chain and inventory management, seamless and personalised customer journeys and self-service capabilities.

Other existing SAP solutions, such as SAP SuccessFactors for human resource management, are being upgraded in the cloud to be used across all areas of Al-Futtaim Group’s business. In the case of SuccessFactors, this approach enables 360-degree views of Al-Futtaim Group’s extensive regional workforce, a more efficient compensation model and the activation of gamification and well-being features to enhance employee engagement. The SAP and Microsoft Azure cloud infrastructure will also enable non-SAP solutions to be integrated within the SAP framework.

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