French mobile business solution provider Daxium has launched Click&Smiles app in the Middle East that makes it easier to obtain customers’ feedback. The new solution, aimed at establishments such as hotels, restaurants, stores and offices, allows them to improve its business by taking into account their customers’ feedback.
Dubai is expected to be the most competitive city in the Middle East and North Africa by 2025, according to Economist Intelligence Unit (EIU).
Businesses such as catering and food service sector achieve a significant growth in Dubai than in any other market in the world. When faced with such a strong competition, customer service becomes crucial in any business. To help companies measure their customer satisfaction efficiently, Daxium has just released its new feedback app Click&Smiles. The app will replace the manual surveys with a much more creative and fun way to collect customers’ responses.
“We run businesses in a very competitive environment, customers have plenty of options and your competitors are always ready to woo your customers. This solution comes to the aid of professionals seeking to adapt their offer to their customers as much as strengthen customer loyalty for their brands,” says Aymeric de Guerre, manager, Daxium Middle East.
Through this launch, Daxium claims that in order to remain a strong competitor, you’ve got to keep your clients happy: customer feedback software can help you measure and improve satisfaction, identify unhappy customers and get valuable insights from them as to how you can improve your product or service.
“96% of unhappy customers don’t complain and 91% of them will simply choose to never do business with you again,” adds de Guerre.
By using Click&Smiles, professionals are able to customise the application with their own questions, smileys or any icons and to adapt it to their business. It can be deployed in a store, on a counter or a stand. And then, they analyse the feedback thanks to the powerful reports received each week.
Watsons to open 20 new stores in the GCC
In 2020, global health & beauty retailer AS Watson Group signed its
April 29, 2024 | By Rupkatha BAsda and Deliverect Deepen Partnership to Power Rapid Delivery Across Asda Express
SQUATWOLF’s Kuwait Flagship Store Anchors Its Regional Growth Ambitions
Global beauty icon Ulta Beauty to make Riyadh debut at Panorama Mall
/ 
For decades, Haldiram’s built deep recall across the UAE through its packaged
When House of Habanero opened its first physical location at Alserkal Avenue
Union Coop has completed a significant expansion of its Hatta Souq branch,
Saudi Arabia is set to welcome U.S. food exporters this week, as
Majid Al Futtaim has officially entered the discount retail segment with the
As convenience increasingly becomes currency in the region’s grocery landscape, Union Coop
As wellness becomes a lifestyle in the UAE, the grocery aisle is
Grandiose, one of the leading grocery retailers in the UAE with a
With shifting consumer behaviour, rising cost pressures, regulatory changes, and rapid digitization,
Union Coop’s blend of retail expansion, digital innovation, and community focus is
Abu Dhabi-based MAIR Group has marked a pivotal stage in its transformation
In a move that blurs the line between shopping and investing, Apparel
/ 
In a retail landscape dominated by shelves stacked with finished products, Oo
Pure Gold Jewellers, one of the region’s leading jewellery retail brands, today
Ulta Beauty’s arrival in the Middle East is not simply another international
European denim powerhouse JACK & JONES is making a decisive return to
From bullion to boutiques, investment to immersion, Dubai Gold District marks a
The opening of New Balance’s first-ever Grey store in the Middle East
LOJEL, the global brand celebrated for its design-forward luggage and everyday carry
As youth culture reshapes the global retail playbook, Majid Al Futtaim is
Majid Al Futtaim is strengthening its lifestyle portfolio with a move into
Previous Article
