The 24th annual Business Excellence Awards was recently hosted by the Department of Economic Development (DED) in Dubai, which honoured 40 winners under Dubai Quality Award (DQA), Dubai Human Development Award (DHDA), Dubai Service Excellence Scheme (DSES) for their outstanding pursuit of excellence during 2017.
Held under the patronage of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE vice president, prime minister and ruler of Dubai, the ceremony was attended by Sheikh Maktoum Bin Mohammed Bin Rashid Al Maktoum, deputy ruler of Dubai, and Ahmed bin Mohammed bin Rashid Al Maktoum, chairman of the Mohammed bin Rashid Al Maktoum Knowledge Foundation.
Emirates Gas (from the manufacturing – oil & gas sector) and Transguard Cash (service sector) received the coveted Dubai Quality Award 2017 from Sheikh Maktoum Bin Mohammed Bin Rashid Al Maktoum.
Fujairah Police General Headquarter (government sector), The National Bank of Ras Al Khaimah (finance sector), Aster Hospital – Mankhool Branch (healthcare sector), Deyaar Owners Association Management (service sector), Gulf Medical University (education sector) and Global Green Bridge Contracting (construction sector) received the Dubai Quality Appreciation Award based on highest score by sector.
The French Business Council (Dubai & Northern Emirates) was also awarded the Dubai Quality Appreciation Award for Representative Entities.
Dubai Courts (government sector), AW Rostamani Group (trade sector), Union National Bank (finance sector) and Al Ain Hospital and Corniche Hospital from (healthcare sector) received the Dubai Human Development Award.
Network International (finance sector), Al Gharbia Hospitals (healthcare – hospitals), Aster Pharmacy Group (healthcare – pharmacies), British Orchard Nursery – Dubai Silicon Oasis Branch (education sector) and Thumbay Group (service sector) received the Dubai Human Development Appreciation Award based on highest score by sector.
Ahmed bin Mohammed bin Rashid Al Maktoum honoured the 18 Best Service Performance Brands from participants in the Dubai Service Excellence Scheme (DSES) during 2017. The winners included Arabian Automobiles – Nissan (automobile showroom), EROS ELECTRICALS (electronics), The Bagel Bar Coffee House (café), Pure Gold Jewellers (jewellery), National Bonds Corporation (contact centre), National Bank of Ras Al Khaimah (banking services), Al Fardan Exchange (money exchange services), Dnata Travel Services (travel services), aafaq Islamic Finance (services), DANUBE HOME (furniture), Al Jaber Optical (opticals), Life Pharmacy (pharmacies), India Palace Restaurant (restaurant), Springfield (clothing), Nine West (footwear), The Face Shop (general retail), Global Village (leisure & entertainment) and aswaaq (hypermarket).
Three winners among DSES participants who introduced the Happiness Meter initiative in their outlets were also honoured. The winner with the highest overall happiness index score was Arab Bank for Investment & Foreign Trade (Al Masraf), while the winner of the highest number of happiness meter votes received from customers was aafaq Islamic Finance. Dubai Islamic Bank (Widest implementation of Happiness Meter) was also a winner.
“The winners of the Business Excellence Awards represent a measure of organisational performance and a catalyst in the race towards excellence, further development and prosperity,” said Sami Al Qamzi, director general of DED, while adding that the success of Dubai’s quality and excellence journey depends on productive public and private sectors.