Oracle launches Oracle Hospitality

RetailME Bureau

Building on the strong foundation MICROS established to serve the hotel and food and beverage industries, Oracle has launched Oracle Hospitality Global Business Unit to accelerate development of innovative cloud, mobile and guest experience technology. Wi th hundreds of thousands of systems already deployed in hotels, restaurants, cruise operations and other venues on all seven continents, Oracle Hospitality extends MICROS’ commitment to providing fast, reliable service and solutions to customers both large and small.

The launch of Oracle Hospitality combines the deep domain expertise of MICROS, acquired by Oracle in 2014, with the power of Oracle’s scale and innovation, to help customers succeed in an environment that has been fundamentally changed by the rise of social, mobile and cloud technologies.

“The launch of Oracle Hospitality builds on Oracle’s industries strategy of creating dedicated global business units that help our customers solve their most important business challenges, with a combination of best-of-breed technology and extensive industry-specific expertise and experience,” says Bob Weiler, executive vice president, global business units, Oracle. “Oracle Hospitality delivers solutions that allow our hospitality customers to compete more effectively in a business landscape that has been wholly reshaped by disruptive technologies.”

Oracle’s platform for the hospitality industry offers comprehensive and integrated software, modern cloud offerings and hardware solutions for hotels, casinos, table and quick-service restaurants, sports and entertainment venues as well as cruise operations from small independents to large global chains.

“By combining these two great brands we’re creating a portfolio that has never before been seen in the hospitality industry,” adds Mike Webster, senior vice president and general manager, Oracle Retail and Hospitality. “We have assembled a strong team of industry veterans that wake up every day and focus on one thing and one thing only – how do we help our hospitality customers succeed in providing their guests a great experience.”

Leveraging Oracle’s integrated technology stack and cloud portfolio, Oracle Hospitality brings unmatched technical breadth, depth and scale combined with significant research and development in addition to dedicated resources focused exclusively on serving the needs of the hospitality industry by helping them in the following ways:

Exceed guest expectations: Guests now expect delivery of personalised experiences through the entire guest journey, both on and off property. By offering comprehensive, integrated systems that serve guests during every interaction, businesses can inspire loyalty, surpass guest expectations and remain competitive in a rapidly evolving industry.

Realise faster time to cloud: Oracle Hospitality’s comprehensive, scalable and globally deployable cloud solutions enable the hospitality sector to accelerate its move to the cloud in response to fast-changing guest expectations. By eliminating the cost and complexity of managing on-premises applications, hospitality organisations can focus on their guests and their business, delivering a consistent experience across venues.

Leverage mobile innovation: Mobile is a catalyst behind the radical changes and guest expectations in the hospitality industry. Oracle Hospitality delivers fully integrated mobile solutions that enable staff to conduct transactions and have informed engagement with guests anywhere onsite, not just from behind a counter.

Simplify their IT architecture: Comprehensive integrated solutions take advantage of Oracle’s proven technology to help drive greater business benefits, speed time to value and reduce total cost of ownership.